I requested a service move in November 2018 with a contract renewal. I was told in my confirmation email that was going to get the $200 Google/Nest Promotion. At the end of December 2018, I receieved an email telling me that I could now redeem the promotion. I followed the link in the email and was brought to my profile but I had no option to redeem. Over the next few months, I kept receiving similar emails and kept trying tro redeem but no luck. I called tech services 3-4 times, and kept being told that they were escalating the issues but heard no further follow-up. At the beginning of March I got an email saying that the offer had expired. The problem is that I tried to redeem multiple times, and called for help multiple times, but no one was able to help me. I am beyond frustrated. I called again today and the woman on the line said that she would escalate it again. Why can't I get the $200 promotion I was promised? This sounds a lot like a "bait and switch" and since Verizon isn't responding, I'm thinking maybe the MA Attorney General's office will. From the posts on this forum, it seems like there a lot of the people in the same boat.
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