I returned a rental router (that rented for a month) December 2017. I went on and bought one on Ebay. For the past 3 months with endless calls and chats online, Verizon still hasn't resolved my issues. I've been with Cox the years and this is my first time with Verizon and I am running into this issues whereas I don't know how to get Verizon to resolve this.
Very frustrated customer!
This issue has been escalated to a Verizon agent.
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