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Got charged for router that I do not have

Got charged for router that I do not have

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Contributor lthnguyen
Contributor
Posts: 1
Registered: ‎03-21-2018
Message 1 of 2
(294 Views)

I returned a rental router (that rented for a month) December 2017. I went on and bought one on Ebay. For the past 3 months with endless calls and chats online, Verizon still hasn't resolved my issues. I've been with Cox the years and this is my first time with Verizon and I am running into this issues whereas I don't know how to get Verizon to resolve this.

Very frustrated customer!

1 REPLY 1
Moderator Moderator
Moderator
Posts: 9,031
Registered: ‎03-18-2013
Message 2 of 2
(289 Views)

This issue has been escalated to a Verizon agent.

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