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HBO GO - Exceeded number of simultaneous video streams...

HBO GO - Exceeded number of simultaneous video streams...

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fitzy2011
Contributor
Message 1 of 3
(25,857 Views)

hi,

 

i'm unable to view any HBO go videos while logged in on my laptop, using any of the regular browsers FF/IE/Chrome as I constantly get this message once i hit play "You have exceeded the maximum number of simultaneous video streams for your household." i do not have any other streams running. i was able to play the videos using the "playon" browser on the laptop but that's no really any use.

 

any ideas on how to make this message go away and allow me to view the videos on my regular browsers (deleting cookies/clearing cache etc. didnt make any difference.)

 

thanks.

2 REPLIES
ShawnWCummings
Copper Contributor
Device: Samsung Galaxy S3
Plan: Share Everything
Location: Boston, MA
Message 2 of 3
(25,766 Views)

The subject hints to "simultaneous" streams... I've installed the HBOGo app on several devices and never had a problem, however I do not believe I've ever tried to use it on more than 1 device at a time.

 

I do not know their simultaneous limit.

fitzy2011
Contributor
Message 3 of 3
(25,740 Views)

i tried the next day as all worked fine. as if something got reset in the meantime.

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