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HELP! The BBU keeps Beeping and the steps Verizon Provides don't work!

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Contributor
Contributor
Posts: 1
Registered: ‎10-08-2018

HELP! The BBU keeps Beeping and the steps Verizon Provides don't work!

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The BBU in My Apartment Clost keeps beeping since the battery is dead.  I do not have a landline only cable and internet services. 

 

I was told by Verizon the Beeping should stop if I remove the battery completly...Nope....

 

I hold down the Alarm silence button and still nothing

 

I hold down both the Emergency button and the alarm silence button and still beeping

 

I do not want to buy a 50 dollar battery for a service i do not use.....

 

Anyone have any other ideas??

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,858
Registered: ‎06-24-2018

Re: HELP! The BBU keeps Beeping and the steps Verizon Provides don't work!

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(771 Views)

Different BBU models behave differently. Your best bet is to call back up and tell them to send a tech to install a Power Adapter which doesn’t have the battery. 

This is no charge as it is Verizon equipment. And you won’t get anymore beeping or have to replace the battery. 

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,890
Registered: ‎11-04-2008

Re: HELP! The BBU keeps Beeping and the steps Verizon Provides don't work!

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(762 Views)

Try looking here to see if there is anything that might help:

https://www.verizon.com/support/residential/battery-backup

 

After removing the battery, did you try disconnecting power to reset unit?


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