04-25-2020 08:29 AM - edited 04-25-2020 08:36 AM
I have the new G3100 router, everything is working except for
Home Network Protection (HNP), parental controls.
I've been on the phone with Verizon, for a couple of months, it's still not working.
Basically it does not allow me to initialize the service, it says the HNP not activated and it does not allow me to turn it on.
So far they they tried.
1) reboot router
2) reset router
3) remove app
4) login and logout of app.
5) McAfee support also validated their software was working.
6) They sent me new router.
7) Connected to myfios with an unaliased user account. (internal cryptic userid)
Basically this is the problem, through the myfios app, I go Internet , and then Home Network Protection.
I get a red error message at the bottom, saying that "HNP is not activated on your
Sometimes after a couple of tries, I get the McAfee screen, on the bottom on the screen is a status toggle that activates the HNP, but it's inactivated (greyed out) on
my apple phone. However I tried it on an Andriod phone, it's not greyed out, but I get an error trying to turn it on.
I'm running out of ideas.
Just wondering if anybody else with a G3100 is experiencing the same issues?
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