My account shows a credit balance since terminating due to moving. I have called 3 times and waited 2 months. I still haven't received any reimbursement.
Can someone please help me get the money I'm owed? It's rediculous Verizon has so much trouble cutting a simple check to their customers for situations like this. I've read other threads where people had similar problems.
Thanks,
Jim
Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
lewisj75,
We haven't heard from you concerning the status of your check. As such we're not able to continue working on your refund at this time and are closing your Private Support Case. If you have any further concerns about your refund please make a new post and we will be happy to continue assisting you.
-Adam_VZ
Start a new topic or ask questions in the open forum.
