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Haven't received the refund after termination for more than 6 months

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FiosCustomer2
Contributor
Contributor
Posts: 1
Registered: ‎11-26-2017

Haven't received the refund after termination for more than 6 months

Message 1 of 2
(460 Views)

Hi:

I am waiting for my refund check for more than 6 months. I also called the customer service several times and each time they said the check will be mailed out but still get nothing so far. Anyone faces the same situation before? Or anywhere I can file a complaint?

 

Thanks

1 REPLY 1
LawrenceC
Moderator Moderator
Moderator
Posts: 10,710
Registered: ‎03-18-2013

Re: Haven't received the refund after termination for more than 6 months

Message 2 of 2
(456 Views)

Hi FiosCustomer2,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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