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Help! No service, wire down in front of my house and can't find a way to report it

Help! No service, wire down in front of my house and can't find a way to report it

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Contributor EdR77
Contributor
Posts: 2
Registered: ‎03-08-2018

Here is the story, wire came down on wednesday during the storm and it got ripped by the plows cleaning the road.

Now I don't have service and I can't report it because live chat and phone support are down due to call volume. I went online and checked if there was an outage reported in my area and verizon.com claims my area is working fine and without problems.

 

I found a link to a verizon site where you can report grounded wires and all I got was an automated thank you for your report email.

 

At least if there was a way to know this problem has been reported and verizon is on its way to fix it I would have peace of mind knowing that.

 

 

 

 

 

 

1 REPLY 1
Moderator Moderator
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Posts: 1,652
Registered: ‎07-06-2016
This issue has been escalated to a Verizon agent.
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