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Help With FIOS Customer Support!

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JRamirez
Contributor
Contributor
Posts: 1
Registered: ‎11-29-2017

Help With FIOS Customer Support!

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Does anyone have a way of reaching FIOS customer support directly? An email or something tangible? I just switched from Spectrum to Verizon and it has been by far the worst customer experience I have ever had with a company of any kind.

 

My Story: Over the past 2 days I have spent HOURS on hold only to have my phone calls dropped or unanswered. Not to mention, I lost 2 days of work ( I had to call off to be present for the 2 installation appointments.) First, Verizon cancelled my initially install date on the day-of with no warning or reason. Wasting a day of work and my entire morning. After more endless time on hold and dropped calls I managed to scheduled a second appointment for the following day. I took a second day off work. This installation took 6+ hours and $100+ dollars. Far surpassing the "Free Installation" offered with my order and the ~3hr max install time. Cherry on top, it wasn't until the install was complete did the technician mention my own router didn't work... I had to buy the Verizon one, $150.

 

For all of this trouble, money, and missed days of work, I would have happily stayed with Spectrum. I write to hear from other customers affected in a similar way and to get an actual response from Verizon. I want to resolve this issue ASAP.

 

 

1 REPLY 1
GaryDM
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Posts: 2,075
Registered: ‎07-06-2016

Re: Help With FIOS Customer Support!

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Hi JRamirez,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.

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