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Help with not agreeing to a new contract

Help with not agreeing to a new contract

Contributor lina23
Posts: 1
Registered: ‎04-24-2018
Message 1 of 4


 I have been a customer for more than 15 years of verizon. I called last week to review high billing charges.  The repersentatve was able to lower bill but without my knowledge renewed my account into a two year contarct starting 4/23.  I called and message on 4/24 to cancel contract and explained that I did not agree with a renewal.  I was told I would be charged early termination fee.   I am within a 24 hour window and they wont let me cancel without fee. I feel that verizon doped me into a very expensive service while they are offering new customers better deals. Has anyone else had this issue? Any advise who I can contact for help? I am in the state of Maryland. Thank you

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,761
Registered: ‎11-04-2008
Message 2 of 4

You sure they didn't mention a contract as part of the lower pricing?

Without dropping services, that is usually the only way to lower prices is to sign ups for a contract.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Moderator Moderator
Posts: 1,721
Registered: ‎07-06-2016
Message 3 of 4
This issue has been escalated to a Verizon agent.
Gold Contributor VII
Gold Contributor VII
Posts: 4,856
Registered: ‎10-18-2016
Message 4 of 4

Usually this agency handles these situations http://www.psc.state.md.us

but if that doesn’t work try http://www.marylandattorneygeneral.gov/Pages/CPD/default.aspx


i dont live in your state but this should suffice. 

Contracts for services are normally set at 3 day cooling off period. Not sure if your state does the same as NY. Check McKinneys under General Business Obligations at your library.


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