High Ping ALL THE time since about 2 weeks ago. Should I just get rid of Fios
Greetest
Enthusiast - Level 1

Hello everyone,

I have High Ping ALL THE time since about 2 weeks ago (yes I am wired into EVERY product I use). Should I just get rid of Fios. They claimed it was my pc and told me to save my trcert which i did, but the next customer support rep i got had NO IDEA what it was or how to read it. Eventuaally they basically said " Honestly I don't know what ping is. You upload and DL look good why do you need  ping" SIGH. I will post my results please someone help me. If not I am gonna get rid of fios because while they blamed my appliances or all the game servers I was playing on. I still had optimum for 3 days while it was lagging before i discountinued it (now wishing I didnt) when i was using my optimum connection my gaming experience was crisp. The whole point of getting fios was becuase my GF n My little sis like games and se the internet also I like to stream i figured it would be better if i better internet. BOY was I FOOLED. Also the results are all done at different days 3 days total first one 08-05-17 4 pm, 08-06-17 7pm, and then the other two are just two days later same time as the others. PLEASE please someone help me i really would appreciate it. I rather not terminate this contact and get optimum, but i got this for gaming and if i can't game even when I am the ONLY one home no one on the wifi then what is the point. 

imageimageimageimage

0 Likes
Re: High Ping ALL THE time since about 2 weeks ago. Should I just get rid of Fios
Tuscon11801
Enthusiast - Level 1

You should be pinging or tracerouting IP addresses, not HW addresses.

Typically, I'd start with my gateway.  then my public IP address.  Then something external (either the site I'm having an issue with or someone who wont complain like google's dns 8.8.8.8)

You're not doing what you think you're doing.  

You're trying to do a DNS lookup on a hardware address. That doesn't work.  The computer is adding in a mshome.net DNS suffix.   That address doesn't exist, and apparently FIOS uses Barefruit to make money by returning advertising an answer when a valid answer doesn't exist.   It doesn't matter, cause we still see results of a sort.

The second thing I wonder about is your DNS suffix.  mshome.net.  I see some people claiming on the internet saying that this means you're connecting to a computer with Internet Connection Sharing enabled rather than connecting to the router directly.  

The Traceroute shows a 300 ms latency going to your router.   This is why support is telling you the problem is your computer.  its either your computer, the wire, or the router.   Or if you're not going directly to the router and you're connecting to another computer using Internet Connection Sharing, that would be the problem.   

if the computer has wireless disable that.

Make sure the computer plugs directly into the router.

Reboot the computer.

reboot the router. (are you renting one from fios or is this something you own?)

during a time when the family isn't streaming stuff repreat tracert

I've seen a lot of complaints about NY fios in my brief time on this forum.  but this seems more like an issue internal to your equipment.  I'd expect that first hop to be 1 ms not 300ms.   

hope hat helped.  its kind of hard for  me to be consise.  Unless the problem is incredibly simple. 

Re: High Ping ALL THE time since about 2 weeks ago. Should I just get rid of Fios
Greetest
Enthusiast - Level 1

I apologize I wasn't clear earlier probably because I was so tired and upset. Well a few things I did run about 30 test. I literally just choose random ones sadly they were those for the example i will post two more ran today. N ill do another one as I type this for reference sakes. I do understand the difference between Hardwire addresses, but i was so frustrated at that point i just did it any way. Currently I will just give you 3 servers of 3 games i play.  hopefully that will be good enough. I did check my home ip btw also and it gave great results so I didn't see the need to post them, but i can if you want. 

As far as it being my computer I don't understand how it is my hard ware. I literally own 8 20 foot ethernet wires tried tehm all. Also I tried them on my laptop desktop and my sisters desktop I was having issues everywhere. The router is the router Fios gave me themself. If it is their router do I have to pay for them to replace it because that would suck. 

I have  tested this mutliple times when no one is home, but me. I will admit I am more successful when i am alone, but not always. You did great at helping me so far please imageimageimageimageimageimageimageimage

0 Likes
Re: High Ping ALL THE time since about 2 weeks ago. Should I just get rid of Fios
Greetest
Enthusiast - Level 1

Hey, Hopefully you can help me some more. I am still having this issue and I really am debating whether or not to switch providers, because EVERY other speed test, ping test, etc says I am lagging or having inconsistent speeds/ping. I have tested my ping, DL n UP, etc with every speed test i trust including verizons. The problem is I tried it all with wired connection on all my devices, Xbox1, PS4, 3Desktops, 2 laptops. ALL OF THEM have the same numbers. I figured okay maybe it is my ethernet. I bought 8 different wires some cheap ones some from actually expensive vendors in order to gaurentee quality as best as i can. The only thing i can think of is it is their router.

0 Likes
Re: High Ping ALL THE time since about 2 weeks ago. Should I just get rid of Fios
smith6612
Community Leader
Community Leader

The problem isn't the FiOS. It's the connection to your router, or the router itself. You should *not* be pinging that high to anything within your home network. Latency to the router (192.168.1.1) should be around 2ms on Wi-Fi and <1ms on wired.

Please check your network for loops (switches with more than one connection to the router or another switch, which also has a second connection). Check to make sure you're not wireless repeating. Make sure you're testing from a wired connection first, before blaming this on the FiOS.  But also, if you're using Wireless, make sure it isn't just overloaded. The Fiber connection may be that much faster compared to the Optimum connection to where the wireless hardware in use can't cut it anymore.

If the problem were the FiOS, or due to the FiOS pipe being full, you should see your traces appear like mine. Where the first hop (the router) is 1ms or less, and anything beyond that is high ping galore.

PS C:\Users\> tracert google.com

Tracing route to google.com [2607:f8b0:4009:80d::200e]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  2604:6000:xxxx:xxxx:xxxx::x
  2   180 ms   180 ms   180 ms  2604:6000:c04:39::1
  3   184 ms   174 ms   184 ms  2604:6000:0:4:0:2007:0:10be
  4   172 ms   185 ms   175 ms  2604:6000:0:4:0:2007:0:20aa
  5   190 ms   184 ms   191 ms  2604:6000:0:4::d2
  6   190 ms   202 ms   214 ms  2001:1998:0:8::2a0
  7   214 ms   216 ms   214 ms  2001:1998:0:4::a2
  8   210 ms   205 ms   205 ms  2001:4860:1:1::98
  9     *        *        *     Request timed out.
 10   190 ms   184 ms   195 ms  2001:4860:0:1::15a1
 11   195 ms   188 ms   192 ms  ord36s02-in-x0e.1e100.net [2607:f8b0:4009:80d::200e]

Trace complete.
PS C:\Users\>
PS C:\Users\> tracert -4 google.com

Tracing route to google.com [172.217.6.110]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  router.home.smith6612.me [192.168.1.1]
  2   169 ms   161 ms   157 ms  142.254.216.197
  3   177 ms   171 ms   174 ms  agg63.ntnwny1702h.northeast.rr.com [24.58.216.93]
  4   162 ms   162 ms   161 ms  agg37.lncsnycd02r.northeast.rr.com [24.58.38.106]
  5   164 ms   168 ms   162 ms  be29.rochnyei01r.northeast.rr.com [24.58.32.62]
  6   183 ms   193 ms   179 ms  bu-ether45.chcgildt87w-bcr00.tbone.rr.com [107.14.19.106]
  7   183 ms   174 ms   174 ms  0.ae0.pr1.chi10.tbone.rr.com [107.14.17.192]
  8   181 ms   175 ms   175 ms  ix-ae-27-0.tcore2.CT8-Chicago.as6453.net [64.86.79.97]
  9   174 ms   172 ms   182 ms  if-ae-22-2.tcore1.CT8-Chicago.as6453.net [64.86.79.2]
 10   178 ms   176 ms   178 ms  72.14.220.158
 11     *        *        *     Request timed out.
 12   162 ms   177 ms   180 ms  108.170.238.91
 13   180 ms   183 ms   178 ms  ord37s03-in-f110.1e100.net [172.217.6.110]

Trace complete.
PS C:\Users\>

In this above example, all I did to cause high ping was max out my Cable connection (~100Mbps) with a Steam download. But notice, my connection to the router is still solid. On Wi-Fi, if I use my $100 tablet, which has an inexpensive Wi-Fi card, it'll max at around 50Mbps, and the ping to my router will go up, while my Internet connection itself is still otherwise purring along.