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High gaming latency / disconnects

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Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎02-06-2013

High gaming latency / disconnects

Message 1 of 18
(2,092 Views)

I've been having horrible latency playing World of Warcraft.  There are a lot of people on the WoW forums with the same issue and there's no solutions coming from that side.

 

According to many on the forums the issue seems to be affecting FIOS customers in the US, but most seem to think that according to pathpings that the issue is originating with ATT.  The pathping below is from this past weekend - if it's not Verizon that's causing this, can they do anything to nudge ATT to get on the ball?

 

Any help is appreciated.

 

0  odziozo-PC.home []
  1  Wireless_Broadband_Router.home []
  2  L101.NYCMNY-VFTTP-44.verizon-gni.net [{edited for privacy}]
  3  G0-14-0-6.NYCMNY-LCR-22.verizon-gni.net [130.81.189.232]
  4  ae0-0.NY5030-BB-RTR2.verizon-gni.net [130.81.209.126]
  5  0.xe-1-1-1.BR2.NYC4.ALTER.NET [152.63.23.169]
  6  192.205.36.57
  7  cr1.n54ny.ip.att.net [12.122.86.6]
  8  cr2.cgcil.ip.att.net [12.122.1.2]
  9  cr1.cgcil.ip.att.net [12.122.2.53]
10  cr2.dvmco.ip.att.net [12.122.31.85]
11  cr1.slkut.ip.att.net [12.122.30.25]
12  cr2.la2ca.ip.att.net [12.122.30.30]
13  gar29.la2ca.ip.att.net [12.122.129.241]
14  12-122-254-238.attens.net [12.122.254.238]
15  mdf001c7613r0002.lax1.attens.net [206.16.68.54]
16     *        *        *    
Computing statistics for 375 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           odziozo-PC.home []
                                0/ 100 =  0%   |
  1    0ms     0/ 100 =  0%     0/ 100 =  0%  Wireless_Broadband_Router.home []
                                0/ 100 =  0%   |
  2    7ms     0/ 100 =  0%     0/ 100 =  0%  L101.NYCMNY-VFTTP-44.verizon-gni.net [98.116.149.1]
                                0/ 100 =  0%   |
  3    8ms     0/ 100 =  0%     0/ 100 =  0%  G0-14-0-6.NYCMNY-LCR-22.verizon-gni.net [130.81.189.232]
                                0/ 100 =  0%   |
  4   21ms     1/ 100 =  1%     1/ 100 =  1%  ae0-0.NY5030-BB-RTR2.verizon-gni.net [130.81.209.126]
                                0/ 100 =  0%   |
  5   15ms     0/ 100 =  0%     0/ 100 =  0%  0.xe-1-1-1.BR2.NYC4.ALTER.NET [152.63.23.169]
                                0/ 100 =  0%   |
  6   17ms     0/ 100 =  0%     0/ 100 =  0%  192.205.36.57
                              100/ 100 =100%   |
  7  ---     100/ 100 =100%     0/ 100 =  0%  cr1.n54ny.ip.att.net [12.122.86.6]
                                0/ 100 =  0%   |
  8  ---     100/ 100 =100%     0/ 100 =  0%  cr2.cgcil.ip.att.net [12.122.1.2]
                                0/ 100 =  0%   |
  9  ---     100/ 100 =100%     0/ 100 =  0%  cr1.cgcil.ip.att.net [12.122.2.53]
                                0/ 100 =  0%   |
10  ---     100/ 100 =100%     0/ 100 =  0%  cr2.dvmco.ip.att.net [12.122.31.85]
                                0/ 100 =  0%   |
11  ---     100/ 100 =100%     0/ 100 =  0%  cr1.slkut.ip.att.net [12.122.30.25]
                                0/ 100 =  0%   |
12  ---     100/ 100 =100%     0/ 100 =  0%  cr2.la2ca.ip.att.net [12.122.30.30]
                                0/ 100 =  0%   |
13  ---     100/ 100 =100%     0/ 100 =  0%  gar29.la2ca.ip.att.net [12.122.129.241]
                                0/ 100 =  0%   |
14  ---     100/ 100 =100%     0/ 100 =  0%  12-122-254-238.attens.net [12.122.254.238]
                                0/ 100 =  0%   |
15  ---     100/ 100 =100%     0/ 100 =  0%  mdf001c7613r0002.lax1.attens.net [206.16.68.54]
 
Trace complete.

 

17 REPLIES 17
Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎02-06-2013

Re: High gaming latency / disconnects

Message 2 of 18
(2,059 Views)

Having the exact same problem, and will keep watching the responces you receive.

Highlighted
Nickel Contributor
Nickel Contributor
Posts: 28
Registered: ‎07-19-2012

Re: High gaming latency / disconnects

Message 3 of 18
(2,042 Views)

I am having the same problems but only after about 7pm-11pm every night.  My upload is unaffected but my download is cut to 1/10 of what it should be and my ping shoots from 65 normally to 800-1100.

 

I live in Long Beach, California if that helps at all.

Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎02-06-2013

Re: High gaming latency / disconnects

Message 4 of 18
(2,025 Views)

i have been a FIOS customer for the last year and me and my family have been very happy so far. But within the last 2 weeks my gaming latency has exploded making it impossible to play. 

 

I live in Murrieta CA 

 

Here is a copy of my tracert and pathping. 


Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Robin>tracert 206.16.119.45

Tracing route to 206.16.119.45 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 6 ms 6 ms 6 ms L100.LSANCA-VFTTP-86.verizon-gni.net [96.229.107.1]
3 14 ms 16 ms 16 ms G0-3-4-5.LSANCA-LCR-21.verizon-gni.net [130.81.182.142]
4 13 ms 11 ms 12 ms so-6-0-0-0.LAX01-BB-RTR1.verizon-gni.net [130.81.29.124]
5 11 ms 11 ms 11 ms 0.xe-3-0-0.BR3.LAX15.ALTER.NET [152.63.114.241]
6 * 11 ms 11 ms 192.205.35.161
7 22 ms 28 ms 24 ms cr1.la2ca.ip.att.net [12.123.132.129]
8 28 ms 26 ms 21 ms cr2.phmaz.ip.att.net [12.122.31.190]
9 21 ms 22 ms 34 ms 12.123.206.225
10 22 ms 26 ms 22 ms 12-122-254-50.attens.net [12.122.254.50]
11 * 26 ms 24 ms mdf002c7613r0002-gig-10-1.phx1.attens.net [63.241.130.206]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.


----------------------------------------------------------------------------------------------------------------------


C:\Users\Robin>pathping 206.16.119.45

Tracing route to 206.16.119.45 over a maximum of 30 hops

0 Robin-PC.home [192.168.1.10]
1 Wireless_Broadband_Router.home [192.168.1.1]
2 L100.LSANCA-VFTTP-86.verizon-gni.net [96.229.107.1]
3 G0-3-4-5.LSANCA-LCR-21.verizon-gni.net [130.81.182.142]
4 so-6-0-0-0.LAX01-BB-RTR1.verizon-gni.net [130.81.29.124]
5 0.xe-3-0-0.BR3.LAX15.ALTER.NET [152.63.114.241]
6 192.205.35.161
7 cr1.la2ca.ip.att.net [12.123.132.129]
8 cr2.phmaz.ip.att.net [12.122.31.190]
9 12.123.206.225
10 12-122-254-50.attens.net [12.122.254.50]
11 mdf002c7613r0002-gig-10-1.phx1.attens.net [63.241.130.206]
12 * * *
Computing statistics for 275 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Robin-PC.home [192.168.1.10]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% Wireless_Broadband_Router.home [192.168.1.1]
0/ 100 = 0% |
2 15ms 0/ 100 = 0% 0/ 100 = 0% L100.LSANCA-VFTTP-86.verizon-gni.net [96.229.107.1]
0/ 100 = 0% |
3 14ms 2/ 100 = 2% 2/ 100 = 2% G0-3-4-5.LSANCA-LCR-21.verizon-gni.net [130.81.182.142]
0/ 100 = 0% |
4 14ms 0/ 100 = 0% 0/ 100 = 0% so-6-0-0-0.LAX01-BB-RTR1.verizon-gni.net [130.81.29.124]
10/ 100 = 10% |
5 16ms 10/ 100 = 10% 0/ 100 = 0% 0.xe-3-0-0.BR3.LAX15.ALTER.NET [152.63.114.241]
1/ 100 = 1% |
6 16ms 11/ 100 = 11% 0/ 100 = 0% 192.205.35.161
89/ 100 = 89% |
7 --- 100/ 100 =100% 0/ 100 = 0% cr1.la2ca.ip.att.net [12.123.132.129]
0/ 100 = 0% |
8 --- 100/ 100 =100% 0/ 100 = 0% cr2.phmaz.ip.att.net [12.122.31.190]
0/ 100 = 0% |
9 --- 100/ 100 =100% 0/ 100 = 0% 12.123.206.225
0/ 100 = 0% |
10 --- 100/ 100 =100% 0/ 100 = 0% 12-122-254-50.attens.net [12.122.254.50]
0/ 100 = 0% |
11 --- 100/ 100 =100% 0/ 100 = 0% mdf002c7613r0002-gig-10-1.phx1.attens.net [63.241.130.206]

Trace complete.

 

I'm no expert but it seems that there is excessive packet loss in the bolded areas. 

 

Hopefully this will help resolve this issue soon before i start kicking puppies!!!!

 

Thnx

Highlighted
Nickel Contributor
Nickel Contributor
Posts: 28
Registered: ‎07-19-2012

Re: High gaming latency / disconnects

Message 5 of 18
(2,020 Views)

Yup, there are a LOT of threads about this issue:

 

http://us.battle.net/wow/en/forum/topic/7789138947?page=1

 

It looks like ATT or someone else could have problems also.  This is absurd now, SOMEONE needs to fix this NOW!!

Highlighted
Contributor
Contributor
Posts: 2
Registered: ‎03-06-2011

Re: High gaming latency / disconnects

Message 6 of 18
(2,015 Views)

Good, I have been scouring the web to see if anyone else has been having the same problem. I live in Temecula, CA and have been noticing for the past week and a half my 25/25 has been cut to about 5/25, though the verison home agent and box network test says everything checks out. MY latency in WoW isn't terrible bit it is noticibly erratic at times. I normally connect to my realm at about 86ms and on occasion it will shoot up to around anywhere from 150 to 400ms at times. I'm guessing the issue is out of Verizons hands and I hope it is resolved soon.

Highlighted
Contributor
Contributor
Posts: 2
Registered: ‎02-07-2013

Re: High gaming latency / disconnects

Message 7 of 18
(1,984 Views)

This problem just started up for me last night (Wed 2/6/2013).  From the Blizzard tech support forum I'm not the only one.

 

I have a tracert available:

 

Tracing route to 63.240.161.189 over a maximum of 30 hops



  1     1 ms     1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]

  2    10 ms     6 ms     9 ms  L100.WASHDC-VFTTP-92.verizon-gni.net [71.191.59.1]

  3    16 ms    21 ms    19 ms  G0-12-3-5.WASHDC-LCR-22.verizon-gni.net [130.81.184.78]

  4    37 ms     *        *     ae0-0.RES-BB-RTR1.verizon-gni.net [130.81.209.114]

  5    39 ms    41 ms     *     0.xe-5-1-0.BR1.IAD8.ALTER.NET [152.63.37.69]

  6    14 ms    17 ms    17 ms  192.205.36.141

  7    36 ms    34 ms    36 ms  cr2.wswdc.ip.att.net [12.122.81.250]

  8     *       65 ms    64 ms  cr1.cgcil.ip.att.net [12.122.18.21]

  9   118 ms     *        *     gar2.clboh.ip.att.net [12.122.133.197]

 10    64 ms     *        *     12.122.251.22

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Highlighted
Nickel Contributor
Nickel Contributor
Posts: 28
Registered: ‎07-19-2012

Re: High gaming latency / disconnects

Message 8 of 18
(1,940 Views)

Again, like CLOCKWORK at 8:15pm PST speeds cut to 1/3 of what they should be, packet loss, latency issues etc.

 

Who the heck do we contact?

Highlighted
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎02-06-2013

Re: High gaming latency / disconnects

Message 9 of 18
(1,900 Views)

Blizz had posted that they're working with ISP's to resolve the issues.  Not sure how this is going with Verizon since they weren't specific to what was actually being done.

 

A temporary fix is to get smoothping.  A lot of people are saying this has helped with the latency issues.  I can't say for sure how good because I haven't gone out to get it yet, but if we have issues today, then I'll likely sign up for it.  The only downside is that it's a paid service ($7.50 US per month).

 

Hoping for some more news about how this is being fixed soon.

Highlighted
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎02-06-2013

Re: High gaming latency / disconnects

Message 10 of 18
(1,892 Views)

Update - they're requesting information from Verizon customers only to be posted here, so at least they'll be looking into it.

 

http://us.battle.net/wow/en/forum/topic/7864916450

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