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High latency and poor speed tests lately

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chernabog
Contributor
Contributor
Posts: 3
Registered: ‎10-22-2009

Re: Verizon.... PROBLEM WITH: LSANCA-LCR-12.verizon-gni.net [130.81.140.162]

Message 11 of 128
(9,235 Views)

1. http://img190.imageshack.us/img190/3411/latencyw.jpg 

2.  [edit]

3. http://img43.imageshack.us/img43/8881/vzdiag.jpg

4. http://img251.imageshack.us/img251/1575/tracert.jpg

Four images for your consideration. All are screenshots taken within a 10 minute timeframe. These screenshots show that in no way is my issue unique to one ATT server that I will hardly ever connect to. This is an issue that is affecting everything I am trying to connect to.

I tried to use the FIOS speed optimizer which was unsuccessful in doing it's job. I tried to run it on multiple computers with multiple OS's on both wired and wireless connections. ALL failed. I'm thinking that my router or the lines that were installed in my house or neighborhood are [edit] . I'm not going to pay for a service that I'm not receiving.

MisterJefferson
Nickel Contributor
Nickel Contributor
Posts: 26
Registered: ‎10-15-2009

Re: High latency and poor speed tests lately

Message 12 of 128
(9,208 Views)

I thought I'd post an update, since you guys have been helpful; I just sent Brett a more detailed response.  No, I'm not fixed yet.  I had a Verizon tech come out to the house today and swapped out the ONT, but as I figured, it wouldn't fix it since my problem is further down the network chain. But apparently the field techs are only responsible for the signal to the central office, which he says looks fine.

 

The other day, one phone tech had me run traceroutes to "verizon.net" instead of google.com; this shows my problem is within the Verizon network before I even reach the Internet.  Consequently, I wrote a Perl script to run traceroutes every 5 minutes so I have 24/7 data to compare, if needed.  I'm also running PingPlotter.

 

Here's a traceroute from a few minutes ago (10/24/09, Saturday, 4:50P PDT):


Tracing route to verizon.net [206.46.232.39]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  myrouter.home [192.168.1.1]
  2     5 ms     7 ms     7 ms  xxx.xxxxx-xxxxx-xxx.verizon-gni.net [173.55.xxx.xxx]
  3   862 ms   876 ms   859 ms  G4-0-6-1242.LSANCA-LCR-12.verizon-gni.net [130.81.140.162]
  4   848 ms   814 ms   797 ms  so-4-3-0-0.LAX01-BB-RTR2.verizon-gni.net [130.81.29.246]
  5   831 ms   839 ms   809 ms  130.81.17.27
  6    46 ms    49 ms    47 ms  so-1-0-0-0.DFW01-BB-RTR1.verizon-gni.net [130.81.17.66]
  7    46 ms    47 ms    48 ms  so-1-0-0-0.DFW03-CORE-RTR1.verizon-gni.net [130.81.20.157]
  8    47 ms    47 ms    47 ms  po1.ctn-border1.vzlink.com [206.46.225.85]
  9   856 ms   887 ms   882 ms  po121.ctn-core1.vzlink.com [206.46.225.18]
 10    47 ms    47 ms    47 ms  206.46.228.130
 11    53 ms    47 ms    47 ms  206.46.232.39

Trace complete.

 

I also have a PingPlotter chart from the past day or two. It shows that the net bogs down in the morning and gets progressively worse (up to about 1250ms latency) around 10-11pm, then tapers off until 2-3am.

 

PingPlot:  http://www.warmhaven.com/test/2009-10-24_1635.gif

 

The field tech said he'd forward some of my charts to his boss for a callback.  So I'm in a holding pattern.

 

Jeff

 

 

Torched
Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎10-24-2009

Re: Verizon.... PROBLEM WITH: LSANCA-LCR-12.verizon-gni.net [130.81.140.162]

Message 13 of 128
(9,197 Views)

I believe i'm suffering from the same problem:

 

Tracing route to www.l.google.com [74.125.19.147]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]
  2     7 ms     7 ms     7 ms  L100.LSANCA-VFTTP-142.verizon-gni.net [173.55.53
.1]
  3   561 ms   537 ms   559 ms  G4-0-6-1242.LSANCA-LCR-12.verizon-gni.net [130.8
1.140.162]
  4   595 ms   571 ms   595 ms  so-4-3-0-0.LAX01-BB-RTR2.verizon-gni.net [130.81
.29.246]
  5   578 ms   594 ms   604 ms  0.so-1-2-0.XL4.LAX15.ALTER.NET [152.63.10.125]
  6    12 ms    11 ms    12 ms  0.ge-6-1-0.BR2.LAX15.ALTER.NET [152.63.116.153]

  7    11 ms    12 ms    14 ms  xe-10-1-0.edge1.LosAngeles9.Level3.net [4.68.63.
129]
  8    15 ms    17 ms    17 ms  ae-73-70.ebr3.LosAngeles1.Level3.net [4.69.144.1
16]
  9    21 ms    23 ms    29 ms  ae-2.ebr3.SanJose1.Level3.net [4.69.132.9]
 10   671 ms   682 ms   701 ms  ae-73-73.csw2.SanJose1.Level3.net [4.69.134.230]

 11   662 ms   729 ms   724 ms  ae-2-79.edge1.SanJose1.Level3.net [4.68.18.78]
 12   643 ms   656 ms   630 ms  GOOGLE-INC.edge1.SanJose1.Level3.net [4.79.43.14
6]
 13    21 ms    21 ms    30 ms  209.85.251.98
 14    20 ms    19 ms    21 ms  nuq04s01-in-f147.1e100.net [74.125.19.147]

Trace complete.

 

 

This seems to also be impact my teleworking ability. My companies data center is in Irvine, Ca and i'm getting VERY high latency to our corporate firewall. The hops jump inside alter.net's network which is Verizon business's network.

 

Please fix this ASAP, we have other teleworkers in the southern california area who have FIOS and are impacted by this.

 

 

Torched
Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎10-24-2009

Re: High latency and poor speed tests lately

Message 14 of 128
(9,195 Views)

More information:

 

ping www.verizon.net

 

Pinging e3002.b.akamaiedge.net [96.6.252.79] with 32 bytes of data:
Reply from 96.6.252.79: bytes=32 time=703ms TTL=54
Reply from 96.6.252.79: bytes=32 time=663ms TTL=54
Reply from 96.6.252.79: bytes=32 time=696ms TTL=54
Reply from 96.6.252.79: bytes=32 time=663ms TTL=54

Ping statistics for 96.6.252.79:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 663ms, Maximum = 703ms, Average = 681ms

 

 

Tracing route to e3002.b.akamaiedge.net [96.6.252.79]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]
  2     7 ms     7 ms     6 ms  L100.LSANCA-VFTTP-142.verizon-gni.net [173.55.53
.1]
  3   760 ms   744 ms   797 ms  G4-0-6-1242.LSANCA-LCR-12.verizon-gni.net [130.8
1.140.162]
  4   750 ms   723 ms   732 ms  so-4-3-0-0.LAX01-BB-RTR2.verizon-gni.net [130.81
.29.246]
  5   696 ms   729 ms   696 ms  0.so-1-2-0.XL4.LAX15.ALTER.NET [152.63.10.125]
  6    12 ms    11 ms    11 ms  0.ge-6-1-0.BR2.LAX15.ALTER.NET [152.63.116.153]

  7    43 ms    14 ms    11 ms  xe-10-1-0.edge1.LosAngeles9.Level3.net [4.68.63.
129]
  8    20 ms    17 ms    16 ms  ae-63-60.ebr3.LosAngeles1.Level3.net [4.69.144.5
2]
  9    23 ms    19 ms    32 ms  ae-2.ebr3.SanJose1.Level3.net [4.69.132.9]
 10    31 ms    19 ms    31 ms  ae-83-83.csw3.SanJose1.Level3.net [4.69.134.234]

 11    20 ms    19 ms    23 ms  ae-33-89.car3.SanJose1.Level3.net [4.68.18.133]

 12   618 ms   606 ms   594 ms  a96-6-252-79.deploy.akamaitechnologies.com [96.6
.252.79]

Trace complete.

 

Obviosly verizon.net is outsourced to Akamia but again, latency jumps up inside Verizon's network. Someone needs to get eyes on those hops to see what is wrong.

Interwebs
Contributor
Contributor
Posts: 3
Registered: ‎10-24-2009

Re: High latency and poor speed tests lately

Message 15 of 128
(9,191 Views)

I have been having this problem too, except it has been a little over a week ( 1 week and 2 days, to be exact) since it has started happening. Using speedtest.net, I noticed that connecting, uploading, downloading, and the latency around Los Angeles (near my area) is working perfectly. However, as I try to connect to places around East of the United States, my latency becomes outrageous (500-700?!). The middle states work fine; it's just the states closer to the east coast. Also, my results after testing my connection to Europe appear to be a little bit higher than normal, although it is a far sight better than what I got in Eastern United States.

 

I really hope this problem gets fixed fast; I often have trouble and terrible lag in doing tasks online or in an online game I play (Soldierfont, IJJI), mostly in the Eastern U.S. servers. 😞

 

Also it appears that results get a tiny bit better in the mornings than compared to those at night. At around past 10:00 pm my connection is almost dead 😛 At least it was a relief that this wasn't my computers problem.

Richard312
Contributor
Contributor
Posts: 4
Registered: ‎10-25-2009

Re: High latency and poor speed tests lately

Message 16 of 128
(9,106 Views)

Im having this same problem for a week  and I also live in Chino hills

My ping to the Philadelphia server is 888ms with a jitter of 68ms on pingtest.net. But when i ping the San Francisco server, its perfectly "normal" with around 20-30 ms.

 

http://www.pingtest.net/result/1765466.png

 

My friend who also has fios lives about 500ft from me and in Chino hills. He pings 126ms to the Philly serve in comparison to my 888.

 

This is my tracert to google.com

Tracing route to www.l.google.com [74.125.19.106]
over a maximum of 30 hops:

  1     1 ms     1 ms    <1 ms  myrouter.home [192.168.1.1]
  2     5 ms    14 ms     4 ms  L100.LSANCA-VFTTP-142.verizon-gni.net [173.55.53
.1]
  3     9 ms     9 ms     8 ms  G4-0-6-1142.LSANCA-LCR-11.verizon-gni.net [130.8
1.140.122]
  4     9 ms     9 ms     9 ms  so-4-3-0-0.LAX01-BB-RTR1.verizon-gni.net [130.81
.29.244]
  5     8 ms     9 ms     9 ms  0.so-1-2-0.XL3.LAX15.ALTER.NET [152.63.10.133]
  6   795 ms   759 ms   817 ms  0.ge-7-0-0.BR2.LAX15.ALTER.NET [152.63.116.157]

  7   786 ms    10 ms   854 ms  xe-10-1-0.edge1.LosAngeles9.Level3.net [4.68.63.
129]
  8    13 ms    17 ms   833 ms  ae-73-70.ebr3.LosAngeles1.Level3.net [4.69.144.1
16]
  9    24 ms    29 ms    24 ms  ae-2.ebr3.SanJose1.Level3.net [4.69.132.9]
 10    21 ms    19 ms    19 ms  ae-83-83.csw3.SanJose1.Level3.net [4.69.134.234]

 11    18 ms    19 ms    19 ms  ae-3-89.edge1.SanJose1.Level3.net [4.68.18.142]

 12    22 ms    17 ms    17 ms  GOOGLE-INC.edge1.SanJose1.Level3.net [4.79.43.14
6]
 13   816 ms   800 ms   730 ms  209.85.251.98
 14    20 ms    26 ms    19 ms  nuq04s01-in-f106.1e100.net [74.125.19.106]

 

 

Whats strange is that my friend gets a very similar tracert with the high MS on certain hops. But his general internet speed is "fine"

 

Is there any fix to this yet? or _soon_

Hairstylinstacy
Nickel Contributor
Nickel Contributor
Posts: 31
Registered: ‎10-25-2009

Re: High latency and poor speed tests lately

Message 17 of 128
(9,091 Views)

I have been having similar issues as well for the past 10 days. Also live in Chino Hills.

 

Taken at 9:00pm PST


Tracing route to verizon.net [206.46.232.39]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  myrouter.home [192.168.1.1]
  2     5 ms     5 ms     5 ms  L100.LSANCA-VFTTP-142.verizon-gni.net [173.55.53
.1]
  3     8 ms     8 ms    10 ms  G4-0-6-1142.LSANCA-LCR-11.verizon-gni.net [130.8
1.140.122]
  4     8 ms     9 ms    10 ms  so-4-3-0-0.LAX01-BB-RTR1.verizon-gni.net [130.81
.29.244]
  5    45 ms    45 ms    45 ms  so-3-3-0-0.DFW01-BB-RTR1.verizon-gni.net [130.81
.19.18]
  6    45 ms    52 ms    58 ms  so-1-0-0-0.DFW03-CORE-RTR1.verizon-gni.net [130.
81.20.157]
  7    45 ms    45 ms    45 ms  po1.ctn-border1.vzlink.com [206.46.225.85]
  8    45 ms    45 ms    46 ms  po121.ctn-core1.vzlink.com [206.46.225.18]
  9  1154 ms  1146 ms  1155 ms  206.46.228.130
 10  1189 ms  1296 ms  1253 ms  206.46.232.39

Trace complete.

Osler
Copper Contributor
Copper Contributor
Posts: 11
Registered: ‎10-25-2009

Re: High latency and poor speed tests lately

Message 18 of 128
(9,087 Views)

Just wanted to add another post--also from Chino Hills. My VPN connection and my World Of Warcraft connections have been essentially worthless for the last week or so, with tracert similar to above--and they both have a slow hop3, you guessed it, 130.81.140.162.

 

Tracing route to us.logon.battle.net [12.129.206.130]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  myrouter.home [192.168.1.1]
  2    44 ms     6 ms     7 ms  L100.LSANCA-VFTTP-142.verizon-gni.net [173.55.53
.1]
  3  1056 ms  1104 ms  1034 ms  G4-0-6-1242.LSANCA-LCR-12.verizon-gni.net [130.8
1.140.162]
  4  1147 ms  1029 ms  1114 ms  so-4-3-0-0.LAX01-BB-RTR2.verizon-gni.net [130.81
.29.246]
  5   994 ms  1064 ms  1034 ms  0.so-1-2-0.XL4.LAX15.ALTER.NET [152.63.10.125]
  6    24 ms    19 ms    14 ms  0.ge-6-1-0.BR2.LAX15.ALTER.NET [152.63.116.153]

  7  1026 ms   977 ms  1137 ms  192.205.35.161
  8  1106 ms  1220 ms    11 ms  cr1.la2ca.ip.att.net [12.123.30.6]
  9    18 ms    19 ms    19 ms  gar4.la2ca.ip.att.net [12.122.128.169]
 10    11 ms    12 ms    14 ms  12.122.255.70
 11  1012 ms  1057 ms  1049 ms  12.129.193.254
 12  12.129.211.36  reports: Destination net unreachable.

Trace complete.

 

Tracing route to vpn.pvhmc.org [65.218.207.68]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  myrouter.home [192.168.1.1]
  2     7 ms     6 ms     7 ms  L100.LSANCA-VFTTP-142.verizon-gni.net [173.55.53.1]
  3  1007 ms  1059 ms  1083 ms  G4-0-6-1242.LSANCA-LCR-12.verizon-gni.net [130.81.140.162]
  4  1037 ms  1086 ms   962 ms  so-4-3-0-0.LAX01-BB-RTR2.verizon-gni.net [130.81.29.246]
  5  1139 ms  1014 ms  1061 ms  0.so-6-0-0.XT2.LAX9.ALTER.NET [152.63.10.157]
  6  1004 ms  1044 ms  1001 ms  0.so-6-3-0.XT2.LAX7.ALTER.NET [152.63.112.69]
  7   972 ms  1077 ms   987 ms  GigabitEthernet7-0-0.GW7.LAX7.ALTER.NET [152.63.118.53]
  8    34 ms    41 ms    47 ms  pvhmc-gw.customer.alter.net [157.130.233.98]
  9    51 ms    59 ms    52 ms  vpn.pvhmc.org [65.218.207.68]

Trace complete.

FiosVictim
Contributor
Contributor
Posts: 8
Registered: ‎10-25-2009

Re: High latency and poor speed tests lately

Message 19 of 128
(9,081 Views)

Strange problems indeed!

 

I have experienced the intermittent slow packet problem since FIOS installation a few months back.  I won't attach ping results now, but my 25/15 Mb service operates just as described: "up to" the limits!  Certainly, never actually near those limits!

 

My UL is steady at 5 Mbps (not as hoped for, but adequate), but my DL ranges from 1 Mbps to 12 Mbps which is very frustrating and cannot support streaming video (e.g. YouTube) without frequent pauses for re-buffering the stream.  The various speed test sites and trace routes verify the same sorts of problems, but I am in Texas.  I have visited 3 neighbors and see the same poor VZ performance.  Also, I should add that my "slower" cable Internet 3 months ago was a better performer as it had a steady 8 Mbps flow rate (note I am using the same household wiring and the same 5 household PCs).

 

The problem is that the DL packet flow is sporadic and is blocked frequently....

 

1)  Is this really a NEW problem?

2) Does VZ even acknowledge a system problem?

3) Can it be solved?  (e.g. a server reboot is not a likely solution)

 

Torched
Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎10-24-2009

Re: High latency and poor speed tests lately

Message 20 of 128
(9,079 Views)

Well I have an update, I got frustrated because now its impacting my school website and work VPN connection. So I called support again while the problem was happening particularly badly and managed to get the engineer on the phone to acknowledge the problem and escalate it to an engineer to "look" at. That doesn't mean it will be fixed but at least they aren't arguing with me that its on my end or its the website server I'm trying to conect to.

 

Anyway, very important, the verizon support engineer said to have anyone else experiencing this problem call in and report. it. Let them know its a latency / slow network performance problem.

 

The person I spoke to had me go to speedtest.verizon.net net then had me run a couple of trace routes. which I was able to point out had high latency at G4-0-6-1242.LSANCA-LCR-12.verizon-gni.net, which usually seems to be the culprit. If the support person won't escalate it then hang up and call back to get another engineer until they open a ticket and escalate it as a network issue.

 

So call in a ticket if you haven't already, can't hurt and it might just help.

 

Good luck!

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