Accessibility Resource Center Skip to main content
Get it fast with In-Store & Curbside Pickup or same day delivery.

High latency and poor speed tests lately

SOLVED
Reply
jco88
Nickel Contributor
Nickel Contributor
Posts: 25
Registered: ‎10-26-2009

Re: High latency and poor speed tests lately

Message 31 of 128
(8,154 Views)

From Chino Hills again. here's my traceroute to google.com.  Same network latency problem. I've been paying monthly for a high speed connection and i'm getting Dial-up speed for more than a week now !!!  What's the point of paying for FIBER if you get modem speed !!! and I'm not getting a response from Verizon. They kept on asking me to reset my router. I told them my friend who lives in the same city a few miles away has the same exact problem so I don't know how a router reset would work! Obviously it's something in the Verizon network.

 

 

 

$ tracert www.google.com

Tracing route to www.l.google.com [74.125.19.105]
over a maximum of 30 hops:

  1     3 ms     3 ms     3 ms  Wireless_Broadband_Router.home [192.168.1.1]
  2     6 ms     7 ms     7 ms  L100.LSANCA-VFTTP-142.verizon-gni.net [173.55.53.1]
  3  1264 ms  1228 ms  1228 ms  G4-0-6-1242.LSANCA-LCR-12.verizon-gni.net [130.81.140.162]

  4  1226 ms  1228 ms  1126 ms  so-4-3-0-0.LAX01-BB-RTR2.verizon-gni.net [130.81.29.246]
  5  1230 ms  1225 ms  1228 ms  0.so-1-2-0.XL4.LAX15.ALTER.NET [152.63.10.125]
  6    56 ms    60 ms    54 ms  0.ge-7-1-0.BR2.LAX15.ALTER.NET [152.63.116.161]
  7  1094 ms  1228 ms  1228 ms  xe-10-1-0.edge1.LosAngeles9.Level3.net [4.68.63.129]
  8  1209 ms  1126 ms  1234 ms  ae-73-70.ebr3.LosAngeles1.Level3.net [4.69.144.116]
  9  1203 ms  1228 ms  1228 ms  ae-2.ebr3.SanJose1.Level3.net [4.69.132.9]
 10    59 ms    52 ms    54 ms  ae-63-63.csw1.SanJose1.Level3.net [4.69.134.226]
 11    63 ms    59 ms    62 ms  ae-1-69.edge1.SanJose1.Level3.net [4.68.18.14]
 12    63 ms    72 ms    72 ms  GOOGLE-INC.edge1.SanJose1.Level3.net [4.79.43.146]
 13  1363 ms  1228 ms  1228 ms  209.85.251.98
 14    57 ms    62 ms    54 ms  nuq04s01-in-f105.1e100.net [74.125.19.105]

Trace complete.

Richard312
Contributor
Contributor
Posts: 4
Registered: ‎10-25-2009

Re: High latency and poor speed tests lately

Message 32 of 128
(8,140 Views)

Im getting different hops tonight in comparison to last night

 



C:\Users\pc>tracert www.google.com

Tracing route to www.l.google.com [74.125.19.103]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  myrouter.home [192.168.1.1]
  2     5 ms     5 ms     4 ms  L100.LSANCA-VFTTP-142.verizon-gni.net [173.55.53.1]
  3   965 ms   972 ms  1007 ms  G4-0-6-1242.LSANCA-LCR-12.verizon-gni.net [130.81.140.162]
  4  1012 ms  1040 ms  1003 ms  so-4-3-0-0.LAX01-BB-RTR2.verizon-gni.net [130.81.29.246]
  5  1026 ms  1021 ms  1006 ms  0.so-1-2-0.XL4.LAX15.ALTER.NET [152.63.10.125]
  6     9 ms     9 ms     9 ms  0.ge-7-1-0.BR2.LAX15.ALTER.NET [152.63.116.161]

 7  1038 ms  1038 ms  1039 ms  xe-10-1-0.edge1.LosAngeles9.Level3.net [4.68.63.129]
  8    18 ms    12 ms    14 ms  ae-93-90.ebr3.LosAngeles1.Level3.net [4.69.144.244]
  9    22 ms    19 ms    19 ms  ae-2.ebr3.SanJose1.Level3.net [4.69.132.9]
 10    17 ms    17 ms    25 ms  ae-83-83.csw3.SanJose1.Level3.net [4.69.134.234]

 11    53 ms    25 ms    19 ms  ae-3-89.edge1.SanJose1.Level3.net [4.68.18.142]

 12    17 ms    17 ms    19 ms  GOOGLE-INC.edge1.SanJose1.Level3.net [4.79.43.146]
 13  1089 ms  1055 ms  1010 ms  209.85.251.98
 14    18 ms    18 ms    19 ms  nuq04s01-in-f103.1e100.net [74.125.19.103]

Trace complete.

VZ_Brett
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 110
Registered: ‎09-08-2009

Re: High latency and poor speed tests lately

Message 33 of 128
(8,108 Views)

All who are having latency issues please monitor & provied new trace routes. Per notes they are looking for an update to see if issue was corrected. Thanks all again we will continue on this issue untill resolved. Thanks Brett

Brett
Verizon Telecom
Fiber Solution Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Hairstylinstacy
Nickel Contributor
Nickel Contributor
Posts: 31
Registered: ‎10-25-2009

Re: High latency and poor speed tests lately

Message 34 of 128
(8,093 Views)

Taken from 9:37am this morning. WIll try and post more throughout the day to see if we can discover when things are going bad.

 

Tracing route to latimes.com [144.142.224.43]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  myrouter.home [192.168.1.1]
  2     5 ms     5 ms     5 ms  L100.LSANCA-VFTTP-142.verizon-gni.net [173.55.53
.1]
  3     7 ms     8 ms     9 ms  G4-0-6-1142.LSANCA-LCR-11.verizon-gni.net [130.8
1.140.122]
  4     9 ms     9 ms     9 ms  so-4-3-0-0.LAX01-BB-RTR1.verizon-gni.net [130.81
.29.244]
  5    49 ms     9 ms    10 ms  0.so-6-3-0.XT1.LAX9.ALTER.NET [152.63.10.153]
  6    10 ms    11 ms    12 ms  0.so-7-0-0.XL3.LAX15.ALTER.NET [152.63.112.53]
  7     9 ms     9 ms     9 ms  POS6-0-0.GW3.LAX15.ALTER.NET [152.63.112.105]
  8    10 ms    10 ms    10 ms  internapGIGE-gw.customer.alter.net [157.130.236.
110]
  9    10 ms    11 ms    10 ms  border21.po2-20g-bbnet2.lax.pnap.net [216.52.255
.102]
 10    10 ms    10 ms    10 ms  tribune-1.border21.lax.pnap.net [216.52.220.154]

 11    12 ms    10 ms    10 ms  secure.latimes.com [144.142.224.43]

Trace complete.

C:\Windows\system32>

Proxus
Contributor
Contributor
Posts: 2
Registered: ‎10-27-2009

Re: High latency and poor speed tests lately

Message 35 of 128
(8,086 Views)

Is everyone running Vista/Win 7. I have the exact same issue in NJ.   Low pings sometimes/ high pings sometimes.  Extremely high latency, unable to stay connected to games and RDP for work.  XP Machines appears to not be having much of an issue.

Hairstylinstacy
Nickel Contributor
Nickel Contributor
Posts: 31
Registered: ‎10-25-2009

Re: High latency and poor speed tests lately

Message 36 of 128
(8,082 Views)

I've had the same problem with each of the 3 OS's you listed. Originally I was running windows 7, reinstalled Vista to see if that would help(which it didn't), then moved my son's XP machine from wireless to wired and still the same problems. It really seems like it's a problem on Verizon's end, which Brett is pretty much confirmed and they are working on it.

VZ_Brett
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 110
Registered: ‎09-08-2009

Re: High latency and poor speed tests lately

Message 37 of 128
(8,078 Views)

Hairstylinstacy , Have you had any latency yet? All keep us updated. Thanks

Brett
Verizon Telecom
Fiber Solution Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

jco88
Nickel Contributor
Nickel Contributor
Posts: 25
Registered: ‎10-26-2009

Re: High latency and poor speed tests lately

Message 38 of 128
(8,077 Views)

i used XP and Mac OSX with same results the past few days. I haven't tried today yet... will post later tonight when i get home to see if problem still persists...

Proxus
Contributor
Contributor
Posts: 2
Registered: ‎10-27-2009

Re: High latency and poor speed tests lately

Message 39 of 128
(8,076 Views)

I am wondering if it possible could be the protocal stack in vista/win 7.

 

This fix is suppose to address it buy updating to the latest Service Pack, which I have installed. I still have the issue.

 

http://support.microsoft.com/kb/939006

 

I am also going to try to roll back my vista ethernet driver, but I dont know if that will work.   We are new to FIOS and I have never had such an issue with any ISP before. I am greatly disappointed.

Hairstylinstacy
Nickel Contributor
Nickel Contributor
Posts: 31
Registered: ‎10-25-2009

Re: High latency and poor speed tests lately

Message 40 of 128
(8,062 Views)

Brett,

 

My latency has been normal this morning(great). My son has been playing world of wacraft and said his latency is 60-100ms(which he is says is normal)

 


Here is my latest tracert taken at 11:00am

 

Tracing route to verizon.com [192.76.85.245]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  myrouter.home [192.168.1.1]
  2     4 ms     5 ms     4 ms  L100.LSANCA-VFTTP-142.verizon-gni.net [173.55.53
.1]
  3     7 ms     6 ms     7 ms  G4-0-6-1142.LSANCA-LCR-11.verizon-gni.net [130.8
1.140.122]
  4     7 ms     8 ms     8 ms  so-4-3-0-0.LAX01-BB-RTR1.verizon-gni.net [130.81
.29.244]
  5     8 ms     7 ms     8 ms  0.so-6-2-0.XT1.LAX7.ALTER.NET [152.63.112.45]
  6    22 ms    20 ms    20 ms  0.ge-7-0-0.XT1.SAC1.ALTER.NET [152.63.49.89]
  7    49 ms    42 ms    47 ms  GigabitEthernet6-0-0.GW9.SAC1.ALTER.NET [152.63.
55.73]
  8    85 ms    89 ms    75 ms  verizon-gw.customer.alter.net [157.130.203.246]

  9    96 ms    77 ms    79 ms  192.76.84.5
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

 

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.