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High latency and poor speed tests lately

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Interwebs
Contributor
Contributor
Posts: 3
Registered: ‎10-24-2009

Re: High latency and poor speed tests lately

Message 51 of 128
(8,405 Views)

Haha, thanks for the good news Brett! Hope this gets solved very soon!

 

However, it seems that a lot of people from Chino Hills are getting this issue.... is this significant to the problem?

Osler
Copper Contributor
Copper Contributor
Posts: 11
Registered: ‎10-25-2009

Re: High latency and poor speed tests lately

Message 52 of 128
(8,400 Views)

Following are new tracert to the 2 servers I posted earlier. The numbers have improved but I am still getting average in-game latency of ~400ms in World of Warcraft. A definite improvement from the last 2 weeks but still nowhere as good as previous to that.

 

Tracing route to us.logon.battle.net [12.129.206.130]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  myrouter.home [192.168.1.1]
  2     7 ms     7 ms     7 ms  L100.LSANCA-VFTTP-142.verizon-gni.net{edited for privacy}
  3   242 ms   254 ms   257 ms  G4-0-6-1242.LSANCA-LCR-12.verizon-gni.net [130.81.140.162]
  4   271 ms   284 ms   294 ms  so-4-3-0-0.LAX01-BB-RTR2.verizon-gni.net [130.81.29.246]
  5   316 ms   344 ms   317 ms  0.so-1-2-0.XL4.LAX15.ALTER.NET [152.63.10.125]
  6    11 ms    12 ms    10 ms  0.ge-6-1-0.BR2.LAX15.ALTER.NET [152.63.116.153]
  7   338 ms   329 ms   314 ms  192.205.35.161
  8   296 ms   299 ms    12 ms  cr1.la2ca.ip.att.net [12.123.30.6]
  9    11 ms    10 ms     9 ms  gar4.la2ca.ip.att.net [12.122.128.169]
 10    11 ms    12 ms    12 ms  12.122.255.70
 11   351 ms   339 ms   352 ms  12.129.193.254
 12  12.129.211.36  reports: Destination net unreachable.

Trace complete.

 

Tracing route to vpn.pvhmc.org [65.218.207.68]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  myrouter.home [192.168.1.1]
  2    12 ms     8 ms     6 ms  L100.LSANCA-VFTTP-142.verizon-gni.net {edited for privacy}
  3   276 ms   289 ms   294 ms  G4-0-6-1242.LSANCA-LCR-12.verizon-gni.net [130.81.140.162]
  4   264 ms   259 ms   274 ms  so-4-3-0-0.LAX01-BB-RTR2.verizon-gni.net [130.81.29.246]
  5   318 ms   317 ms   317 ms  0.so-6-0-0.XT2.LAX9.ALTER.NET [152.63.10.157]
  6   299 ms   307 ms   308 ms  0.so-6-3-0.XT2.LAX7.ALTER.NET [152.63.112.69]
  7   272 ms   272 ms   263 ms  GigabitEthernet7-0-0.GW7.LAX7.ALTER.NET [152.63.118.53]
  8    14 ms    17 ms    16 ms  pvhmc-gw.customer.alter.net [157.130.233.98]
  9    16 ms    17 ms    16 ms  vpn.pvhmc.org [65.218.207.68]

Trace complete.

 

Tracert for verizon.net and google.com also, in case they help:

 

Tracing route to verizon.net [206.46.232.39]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  myrouter.home [192.168.1.1]
  2     9 ms    24 ms     8 ms  L100.LSANCA-VFTTP-142.verizon-gni.net {edited for privacy}
  3    20 ms     9 ms    23 ms  G4-0-6-1142.LSANCA-LCR-11.verizon-gni.net [130.81.140.122]
  4    10 ms    10 ms    20 ms  so-4-3-0-0.LAX01-BB-RTR1.verizon-gni.net [130.81.29.244]
  5    48 ms    54 ms    47 ms  so-3-3-0-0.DFW01-BB-RTR1.verizon-gni.net [130.81.19.18]
  6    48 ms    55 ms    48 ms  so-1-0-0-0.DFW03-CORE-RTR1.verizon-gni.net [130.81.20.157]
  7    47 ms    50 ms    51 ms  po1.ctn-border1.vzlink.com [206.46.225.85]
  8    47 ms    52 ms    66 ms  po121.ctn-core1.vzlink.com [206.46.225.18]
  9    52 ms    53 ms    46 ms  206.46.228.130
 10    58 ms    61 ms    47 ms  206.46.232.39

Trace complete.

 

Tracing route to google.com [74.125.45.100]
over a maximum of 30 hops:

  1    17 ms    <1 ms    <1 ms  myrouter.home [192.168.1.1]
  2    15 ms     6 ms    25 ms  L100.LSANCA-VFTTP-142.verizon-gni.net{edited for privacy}
  3   203 ms   221 ms   198 ms  G4-0-6-1242.LSANCA-LCR-12.verizon-gni.net [130.81.140.162]
  4   217 ms   235 ms   226 ms  so-4-3-0-0.LAX01-BB-RTR2.verizon-gni.net [130.81.29.246]
  5   250 ms   242 ms   252 ms  0.so-1-2-0.XL4.LAX15.ALTER.NET [152.63.10.125]
  6    17 ms    12 ms    20 ms  0.ge-7-1-0.BR2.LAX15.ALTER.NET [152.63.116.161]
  7   237 ms   221 ms   219 ms  192.205.35.161
  8   260 ms   268 ms   285 ms  cr2.la2ca.ip.att.net [12.123.30.134]
  9    70 ms    87 ms    66 ms  cr2.dlstx.ip.att.net [12.122.28.177]
 10    94 ms    93 ms    97 ms  cr1.attga.ip.att.net [12.122.28.173]
 11   256 ms   259 ms   286 ms  12.123.22.5
 12    68 ms    69 ms    70 ms  12.88.97.6
 13    97 ms    70 ms    76 ms  72.14.233.56
 14   106 ms   291 ms   294 ms  209.85.254.241
 15    68 ms   288 ms    71 ms  209.85.253.137
 16    75 ms    85 ms    85 ms  yx-in-f100.1e100.net [74.125.45.100]

Trace complete.

 

 

Hairstylinstacy
Nickel Contributor
Nickel Contributor
Posts: 31
Registered: ‎10-25-2009

Re: High latency and poor speed tests lately

Message 53 of 128
(8,396 Views)

4:00pm

 

Tracing route to verizon.com [192.76.85.245]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  myrouter.home [192.168.1.1]
  2     5 ms     4 ms     5 ms  L100.LSANCA-VFTTP-142.verizon-gni.net [173.55.53
.1]
  3     6 ms     8 ms     7 ms  G4-0-6-1142.LSANCA-LCR-11.verizon-gni.net [130.8
1.140.122]
  4     8 ms     6 ms     7 ms  so-4-3-0-0.LAX01-BB-RTR1.verizon-gni.net [130.81
.29.244]
  5     9 ms     8 ms     7 ms  0.so-6-2-0.XT1.LAX7.ALTER.NET [152.63.112.45]
  6    21 ms    21 ms    19 ms  0.ge-7-0-0.XT1.SAC1.ALTER.NET [152.63.49.89]
  7   192 ms   181 ms   182 ms  GigabitEthernet6-0-0.GW9.SAC1.ALTER.NET [152.63.
55.73]
  8   163 ms   220 ms   236 ms  verizon-gw.customer.alter.net [157.130.203.246]

  9   194 ms   211 ms   213 ms  192.76.84.5
 10     *        *        *     Request timed out.

Hairstylinstacy
Nickel Contributor
Nickel Contributor
Posts: 31
Registered: ‎10-25-2009

Re: High latency and poor speed tests lately

Message 54 of 128
(8,378 Views)

Things are horrible again. Surfing is slow, son is telling me that online games are unplayable because of the "lag"

 

Hope this helps getting this issue fixed.

 

 

5:00p

 

Tracing route to verizon.com [192.76.85.245]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  myrouter.home [192.168.1.1]
  2     5 ms     4 ms     5 ms  L100.LSANCA-VFTTP-142.verizon-gni.net [173.55.53
.1]
  3     8 ms     7 ms     6 ms  G4-0-6-1142.LSANCA-LCR-11.verizon-gni.net [130.8
1.140.122]
  4     6 ms     7 ms     7 ms  so-4-3-0-0.LAX01-BB-RTR1.verizon-gni.net [130.81
.29.244]
  5     7 ms     7 ms     8 ms  0.so-6-2-0.XT1.LAX7.ALTER.NET [152.63.112.45]
  6    35 ms    22 ms    20 ms  0.ge-7-0-0.XT1.SAC1.ALTER.NET [152.63.49.89]
  7   501 ms   504 ms   519 ms  GigabitEthernet6-0-0.GW9.SAC1.ALTER.NET [152.63.
55.73]
  8   521 ms   523 ms   518 ms  verizon-gw.customer.alter.net [157.130.203.246]

  9   520 ms   484 ms   464 ms  192.76.84.5
 10     *        *        *     Request timed out.

Torched
Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎10-24-2009

Re: High latency and poor speed tests lately

Message 55 of 128
(8,366 Views)

I was hopeful this morning since things seemed better but unfortunately the problem has returned again this evening. Makes me think this is due to load / congestion.

 

Tracing route to e3002.b.akamaiedge.net [96.6.60.79]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]
  2     7 ms     8 ms     7 ms  l100.lsanca-vfttp-142.verizon-gni.net [173.55.53.1]
  3   284 ms   295 ms   281 ms  g4-0-6-1242.lsanca-lcr-12.verizon-gni.net [130.81.140.162]
  4   293 ms   309 ms   292 ms  so-4-3-0-0.lax01-bb-rtr2.verizon-gni.net [130.81.29.246]
  5   304 ms   297 ms   292 ms  0.so-1-2-0.XL4.LAX15.ALTER.NET [152.63.10.125]
  6   317 ms   330 ms   319 ms  0.so-7-3-0.XT2.LAX7.ALTER.NET [152.63.112.62]
  7   314 ms   294 ms   302 ms  0.so-7-0-0.BR1.LAX7.ALTER.NET [152.63.112.153]
  8    35 ms    34 ms    37 ms  204.255.168.34
  9   247 ms   243 ms   271 ms  los-core-02.inet.qwest.net [205.171.32.13]
 10    53 ms    54 ms    79 ms  los-edge-01.inet.qwest.net [205.171.32.46]
 11    41 ms    41 ms    42 ms  a96-6-60-79.deploy.akamaitechnologies.com [96.6.60.79]

Trace complete.

 

Also, I get bad lag for servers back east (LOTRO.COM). But the latency spike is **bleep**her down stream.

 

Tracing route to gls.lotro.com [206.16.13.82]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]
  2     8 ms     7 ms     7 ms  l100.lsanca-vfttp-142.verizon-gni.net [173.55..1]
  3    10 ms    10 ms     9 ms  g4-0-6-1142.lsanca-lcr-11.verizon-gni.net [1301.140.122]
  4     9 ms    10 ms     9 ms  so-4-3-0-0.lax01-bb-rtr1.verizon-gni.net [130..29.244]
  5     9 ms    12 ms    10 ms  0.so-1-2-0.XL3.LAX15.ALTER.NET [152.63.10.133]
  6    13 ms    12 ms    12 ms  0.ge-7-0-0.BR2.LAX15.ALTER.NET [152.63.116.157

  7    11 ms    12 ms    11 ms  192.205.35.161
  8   415 ms   429 ms   422 ms  cr2.la2ca.ip.att.net [12.123.30.134]
  9   416 ms   435 ms   442 ms  cr1.slkut.ip.att.net [12.122.30.29]
 10   437 ms   430 ms   459 ms  cr2.dvmco.ip.att.net [12.122.30.26]
 11   490 ms   451 ms   439 ms  cr1.cgcil.ip.att.net [12.122.31.86]
 12   464 ms   449 ms   447 ms  cr2.cgcil.ip.att.net [12.122.2.54]
 13   463 ms   467 ms   426 ms  cr1.n54ny.ip.att.net [12.122.1.1]
 14   421 ms   417 ms   432 ms  cr2.n54ny.ip.att.net [12.122.2.14]
 15   432 ms   447 ms   459 ms  cr1.cb1ma.ip.att.net [12.122.31.126]
 16   455 ms   454 ms   439 ms  gar5.cb1ma.ip.att.net [12.122.145.29]
 17   461 ms   447 ms   419 ms  12-122-254-14.attens.net [12.122.254.14]
 18   459 ms   447 ms   424 ms  mdf001c7613r0004-gig-12-1.bos1.attens.net [12.
0.0.174]
 19   458 ms   472 ms   450 ms  12.130.10.69
 20   440 ms   465 ms   459 ms  206.16.13.82

Trace complete.

 

Please help us and resolve this as soon as possible. .

nestacio
Copper Contributor
Copper Contributor
Posts: 11
Registered: ‎10-22-2009

Evening Traceroute

Message 56 of 128
(8,339 Views)

Hi gang,

 

As promised, here's the result of the evening traceroute at 5:30pm PST. Predictably, lsanca-lcr-12.verizon-gni.net (130.81.140.162) has returned and is wreaking havoc with latency: 430ms ping times.

 

......

 

 1  myrouter (192.168.1.1)  0.629 ms  0.375 ms  0.488 ms

 2  l100.lsanca-vfttp-142.verizon-gni.net (173.55.53.1)  6.995 ms  6.877 ms  7.219 ms

 3  g4-0-6-1242.lsanca-lcr-12.verizon-gni.net (130.81.140.162)  437.784 ms  429.885 ms  416.979 ms

 4  so-4-3-0-0.lax01-bb-rtr2.verizon-gni.net (130.81.29.246)  424.980 ms  422.137 ms  421.965 ms

 5  0.so-1-2-0.xl4.lax15.alter.net (152.63.10.125)  430.175 ms  444.371 ms  409.696 ms

 6  0.ge-6-1-0.br2.lax15.alter.net (152.63.116.153)  37.936 ms  39.381 ms  41.933 ms

 7  xe-10-1-0.edge1.losangeles9.level3.net (4.68.63.129)  402.519 ms  428.860 ms  408.240 ms

 8  ae-83-80.ebr3.losangeles1.level3.net (4.69.144.180)  429.469 ms

    ae-63-60.ebr3.losangeles1.level3.net (4.69.144.52)  31.800 ms

    ae-73-70.ebr3.losangeles1.level3.net (4.69.144.116)  424.073 ms

 9  ae-2.ebr3.sanjose1.level3.net (4.69.132.9)  452.389 ms  433.865 ms  410.502 ms

10  ae-63-63.csw1.sanjose1.level3.net (4.69.134.226)  407.252 ms  417.010 ms  420.001 ms

11  ae-1-69.edge1.sanjose1.level3.net (4.68.18.14)  397.239 ms  371.884 ms  404.529 ms

12  google-inc.edge1.sanjose1.level3.net (4.79.43.146)  402.939 ms  394.159 ms  394.988 ms

13  209.85.251.98 (209.85.251.98)  399.983 ms  424.657 ms  419.952 ms

14  nuq04s01-in-f103.1e100.net (74.125.19.103)  454.476 ms  437.089 ms  449.736 ms

 

 

......

 

 

So Hop #3 still needs to be looked at, nothing has changed as of yet. To add to the comment from Torched, the problem ONLY SHOWS UP IN THE EVENING. There is a reason. Don't let the numbers below glaze your eyes over, just follow:
 
This is because, once again, in the MORNING, Hop #3 uses LCR-11. In the EVENING, Hop #3 uses LCR-12. To summarize:
 
  • Before 5pm: LCR-11 is active at Hop #3: this switch works (ping is acceptable)
  • After 5pm: LCR-12 instead at Hop #3: this switch is NOT working

The equipment activated at Hop #3 in the morning is DIFFERENT from the equipment being used in the route at Hop #3 in the evening.

 

The morning route has its own issue, namely LAX15.ALTER.NET (152.63.116.157) at Hop #6, which increases ping to ~200ms and higher.

 

Brett, if you're addressing one thing at a time, here's the suggestion: 1) fix LCR-12 first; then 2) fix LAX15 next.

 

Neil

Hairstylinstacy
Nickel Contributor
Nickel Contributor
Posts: 31
Registered: ‎10-25-2009

Re: Evening Traceroute

Message 57 of 128
(8,327 Views)

6:00pm

 

Tracing route to verizon.com [192.76.85.245]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  myrouter.home [192.168.1.1]
  2     5 ms     4 ms     5 ms  L100.LSANCA-VFTTP-142.verizon-gni.net [173.55.53
.1]
  3     7 ms     7 ms     7 ms  G4-0-6-1142.LSANCA-LCR-11.verizon-gni.net [130.8
1.140.122]
  4     7 ms     8 ms     7 ms  so-4-3-0-0.LAX01-BB-RTR1.verizon-gni.net [130.81
.29.244]
  5     8 ms     9 ms     9 ms  0.so-6-2-0.XT1.LAX7.ALTER.NET [152.63.112.45]
  6    20 ms    22 ms    20 ms  0.ge-7-0-0.XT1.SAC1.ALTER.NET [152.63.49.89]
  7   426 ms   430 ms   452 ms  GigabitEthernet6-0-0.GW9.SAC1.ALTER.NET [152.63.
55.73]
  8   423 ms   407 ms   418 ms  verizon-gw.customer.alter.net [157.130.203.246]

  9   392 ms   377 ms   364 ms  192.76.84.5

 10     *        *        *     Request timed out.

 

=/

Torched
Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎10-24-2009

Re: High latency and poor speed tests lately

Message 58 of 128
(8,314 Views)

Well I called verizon technical support to see if there was any update on my ticket and as expected they are telling me I don't have a problem, and that I need to have my RWIN increased (meaning I need to install their new optimization software in order to improve my network performance). This is a complete load of garbage as we all know.

 

I'm EXTREMELY disastisfied with verizon technical support (Brett and team are excluded of course you've been very helpful). I have been very patient up until tonight, I have not yelled or complained. But tonight I had enough and demanded to speak with a supervisor. They transfered me to an excalation manager who answered and then hung up on me. This is the second time I have been hung up on by someone at Verizon. I find it hard to believe that Verizon employees are that incompetent with the operation of a telephone so I can only conclude that i'm being intentionally hung up on.

 

I'm now looking for alternative ISPs to resolve this problem. It will take a long time to select and setup new service so if this gets resolved in a relatively short time then I'll probably stay since up until now I have been very satisfied with FIOS.

 

What frustrates me is I was trying to direct the Verizon technician to this support forum to try and prove this is not a problem that is isoloated to me but he just refused and kept repeating my RWIN should be at 9000 and I need to install software in order to get good performance with FIOS.

 

I then said "Are you telling me that in order for me to recieved broadband service with FIOS I know need to install this software?" and he said "Yes"!

 

That's when I escalated...

 

Sorry for the rant...I'm just **bleep**, this impacts my ability to work from home and the online classes I'm taking.

jco88
Nickel Contributor
Nickel Contributor
Posts: 25
Registered: ‎10-26-2009

Re: High latency and poor speed tests lately

Message 59 of 128
(8,308 Views)

 

From chino hills... this is my latest trace. as you can see, the network latency issue is NOT FIXED.  It is getting very frustrating dealing with this and talking to FIOS support coz they don't seem to want to do anything about it.   Not sure what part of  ' several Chino Hills resident's are having the same problem' don't they understand. It's not a PC, router, config on our side but it's their so called 'FIBER' optic network that is messed up.  It's been 2 weeks now and nothing!!!  

 

$ tracert latimes.com

 

Tracing route to latimes.com [144.142.224.43]

over a maximum of 30 hops:

 

  1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]

  2     3 ms     3 ms     3 ms  L100.LSANCA-VFTTP-142.verizon-gni.net [173.55.53.1]

  3   501 ms   518 ms   537 ms  G4-0-6-1242.LSANCA-LCR-12.verizon-gni.net [130.81.140.162]


  4   548 ms   556 ms   535 ms  so-4-3-0-0.LAX01-BB-RTR2.verizon-gni.net [130.81.29.246]

  5   506 ms   532 ms   537 ms  0.so-6-2-0.XT2.LAX7.ALTER.NET [152.63.112.49]

  6   507 ms   513 ms   516 ms  0.so-7-0-0.XL4.LAX15.ALTER.NET [152.63.112.61]

  7   516 ms   508 ms   511 ms  POS7-0-0.GW3.LAX15.ALTER.NET [152.63.112.109]

  8    11 ms    11 ms    11 ms  internapGIGE-gw.customer.alter.net [157.130.236.110]

  9    21 ms    22 ms    22 ms  border21.po1-20g-bbnet1.lax.pnap.net [216.52.255.38]

 10     *        *        *     Request timed out.

 11   484 ms   469 ms   491 ms  secure.latimes.com [144.142.224.43]

 

Trace complete.

 

 

 

$ tracert verizon.net

 

Tracing route to verizon.net [206.46.232.39]

over a maximum of 30 hops:

 

  1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]

  2     3 ms     3 ms     3 ms  L100.LSANCA-VFTTP-142.verizon-gni.net [173.55.53.1]

  3   431 ms   458 ms   435 ms  G4-0-6-1242.LSANCA-LCR-12.verizon-gni.net [130.81.140.162]

 

  4   459 ms   441 ms   423 ms  so-4-3-0-0.LAX01-BB-RTR2.verizon-gni.net [130.81.29.246]

  5   488 ms   421 ms   412 ms  130.81.17.27

  6    61 ms    56 ms    51 ms  so-7-0-0-0.DFW01-BB-RTR1.verizon-gni.net [130.81.19.12]

  7    42 ms    44 ms    37 ms  so-1-0-0-0.DFW03-CORE-RTR1.verizon-gni.net [130.81.20.157]

 

  8    65 ms    57 ms    61 ms  po1.ctn-border1.vzlink.com [206.46.225.85]

  9   413 ms   417 ms   418 ms  po121.ctn-core1.vzlink.com [206.46.225.18]

 10   390 ms   406 ms   387 ms  206.46.228.130

 11    53 ms    59 ms    57 ms  206.46.232.39

 

Hairstylinstacy
Nickel Contributor
Nickel Contributor
Posts: 31
Registered: ‎10-25-2009

Re: Evening Traceroute

Message 60 of 128
(8,306 Views)

7:00pm

 

Tracing route to verizon.com [192.76.85.245]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  myrouter.home [192.168.1.1]
  2     5 ms     7 ms     5 ms  L100.LSANCA-VFTTP-142.verizon-gni.net [173.55.53
.1]
  3     7 ms     6 ms     7 ms  G4-0-6-1142.LSANCA-LCR-11.verizon-gni.net [130.8
1.140.122]
  4     9 ms     9 ms     9 ms  so-4-3-0-0.LAX01-BB-RTR1.verizon-gni.net [130.81
.29.244]
  5     7 ms     8 ms     7 ms  0.so-6-2-0.XT1.LAX7.ALTER.NET [152.63.112.45]
  6    20 ms    20 ms    20 ms  0.ge-7-0-0.XT1.SAC1.ALTER.NET [152.63.49.89]
  7   651 ms   639 ms   633 ms  GigabitEthernet6-0-0.GW9.SAC1.ALTER.NET [152.63.
55.73]
  8   660 ms   675 ms   690 ms  verizon-gw.customer.alter.net [157.130.203.246]

  9   622 ms   627 ms   599 ms  192.76.84.5
 10     *        *        *     Request timed out.

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