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High latency and poor speed tests lately

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dwoo
Copper Contributor
Copper Contributor
Posts: 18
Registered: ‎10-27-2009

Re: High latency and poor speed tests lately

Message 81 of 128
(8,015 Views)

8:10pm getting worse ... 😞

 

Tracing route to google.com [74.125.53.100]
over a maximum of 30 hops:

  1     2 ms     2 ms     1 ms  L300.LSANCA-VFTTP-142.verizon-gni.net [hide for privacy]
  2   639 ms   615 ms   613 ms  G4-0-6-1242.LSANCA-LCR-12.verizon-gni.net [130.81.140.162]
  3   629 ms   613 ms   614 ms  so-4-3-0-0.LAX01-BB-RTR2.verizon-gni.net [130.81.29.246]
  4   626 ms   614 ms   716 ms  0.so-1-2-0.XL4.LAX15.ALTER.NET [152.63.10.125]
  5     8 ms     6 ms     9 ms  0.ge-7-1-0.BR2.LAX15.ALTER.NET [152.63.116.161]
  6   603 ms   643 ms   616 ms  xe-10-1-0.edge1.LosAngeles9.Level3.net [4.68.63.129]
  7   614 ms   602 ms   639 ms  ae-82-80.ebr2.LosAngeles1.Level3.net [4.69.144.179]
  8   623 ms   646 ms   717 ms  ae-2.ebr2.SanJose1.Level3.net [4.69.132.13]
  9    35 ms    33 ms    33 ms  ae-7.ebr1.Seattle1.Level3.net [4.69.132.50]
 10   677 ms   610 ms   718 ms  ae-1-51.edge1.Seattle3.Level3.net [4.68.105.12]
 11   626 ms   614 ms   719 ms  GOOGLE-INC.edge1.Seattle3.Level3.net [4.59.232.34]
 12    59 ms     *       36 ms  209.85.249.32
 13    39 ms    38 ms    38 ms  72.14.239.12
 14   676 ms   717 ms   715 ms  216.239.48.32
 15    42 ms   596 ms   613 ms  216.239.48.165
 16    42 ms   593 ms   613 ms  72.14.232.2
 17    42 ms    39 ms    41 ms  pw-in-f100.1e100.net [74.125.53.100]

Trace complete.

nestacio
Copper Contributor
Copper Contributor
Posts: 11
Registered: ‎10-22-2009

Re: High latency and poor speed tests lately

Message 82 of 128
(8,004 Views)

Thanks Brett for being completely professional and moving things forward. I'll continue to do my part, here is my traceroute update for 9pm tonight (wed. night):

 

 

Tracing route to www.l.google.com [74.125.19.103]

over a maximum of 30 hops:


  1     2 ms    <1 ms    <1 ms  myrouter.home [192.168.1.1]

  2     7 ms     8 ms     7 ms  L100.LSANCA-VFTTP-142.verizon-gni.net [173.55.53.1]

  3   666 ms   682 ms   715 ms  G4-0-6-1242.LSANCA-LCR-12.verizon-gni.net [130.81.140.162]

  4   713 ms   734 ms   739 ms  so-4-3-0-0.LAX01-BB-RTR2.verizon-gni.net [130.81.29.246]

  5   782 ms   754 ms   706 ms  0.so-1-2-0.XL4.LAX15.ALTER.NET [152.63.10.125]

  6    10 ms     9 ms    10 ms  0.ge-7-1-0.BR2.LAX15.ALTER.NET [152.63.116.161]

  7   756 ms   699 ms   711 ms  xe-10-1-0.edge1.LosAngeles9.Level3.net [4.68.63.129]

  8   696 ms   700 ms   682 ms  ae-73-70.ebr3.LosAngeles1.Level3.net [4.69.144.116]

  9   728 ms   699 ms   679 ms  ae-2.ebr3.SanJose1.Level3.net [4.69.132.9]

 10   658 ms   639 ms   652 ms  ae-93-93.csw4.SanJose1.Level3.net [4.69.134.238]

 11    21 ms    19 ms    34 ms  ae-4-99.edge1.SanJose1.Level3.net [4.68.18.206]

 12   660 ms   666 ms   654 ms  GOOGLE-INC.edge1.SanJose1.Level3.net [4.79.43.146]

 13   652 ms   672 ms   679 ms  209.85.251.98

 14   698 ms   710 ms   689 ms  nuq04s01-in-f103.1e100.net [74.125.19.103]


Trace complete.

 

Hop #3 at LSANCA-LCR-12.verizon-gni.net [130.81.140.162] is still returning high ping (~700ms); thanks for looking into it.

 

Neil

 

 

MisterJefferson
Nickel Contributor
Nickel Contributor
Posts: 26
Registered: ‎10-15-2009

Re: High latency and poor speed tests lately

Message 83 of 128
(8,001 Views)

Update 10/28/09 at 9:09pm.  Still does not appear to be fixed.

 

Tracing route to verizon.net [206.46.232.39]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  myrouter.home [192.168.1.1]
  2     6 ms     7 ms     7 ms  xxxx.xxxxx-xxxxx-xxx.verizon-gni.net [173.55.xxx.xxx]
  3   724 ms   714 ms   741 ms  G4-0-6-1242.LSANCA-LCR-12.verizon-gni.net [130.81.140.162]
  4   705 ms   681 ms   659 ms  so-4-3-0-0.LAX01-BB-RTR2.verizon-gni.net [130.81.29.246]
  5   727 ms   719 ms   702 ms  130.81.17.27
  6    45 ms    47 ms    65 ms  so-1-0-0-0.DFW01-BB-RTR1.verizon-gni.net [130.81.17.66]
  7    46 ms    48 ms    47 ms  so-1-0-0-0.DFW03-CORE-RTR1.verizon-gni.net [130.81.20.157]
  8    47 ms    47 ms    47 ms  po1.ctn-border1.vzlink.com [206.46.225.85]
  9   777 ms   736 ms   734 ms  po121.ctn-core1.vzlink.com [206.46.225.18]
 10    47 ms    51 ms    48 ms  206.46.228.130
 11    47 ms    49 ms    47 ms  206.46.232.39

Trace complete.


 

 

dwoo
Copper Contributor
Copper Contributor
Posts: 18
Registered: ‎10-27-2009

Re: High latency and poor speed tests lately

Message 84 of 128
(7,990 Views)

9:35pm, now over 1k ping ...

 

Tracing route to www.l.google.com [74.125.19.106]
over a maximum of 30 hops:

  1     2 ms     1 ms     1 ms  L300.LSANCA-VFTTP-142.verizon-gni.net [private]
  2  1168 ms  1126 ms  1126 ms  G4-0-6-1242.LSANCA-LCR-12.verizon-gni.net [130.81.140.162]
  3  1124 ms  1126 ms  1126 ms  so-4-3-0-0.LAX01-BB-RTR2.verizon-gni.net [130.81.29.246]
  4  1124 ms  1127 ms  1025 ms  0.so-1-2-0.XL4.LAX15.ALTER.NET [152.63.10.125]
  5     6 ms     6 ms     5 ms  0.ge-7-1-0.BR2.LAX15.ALTER.NET [152.63.116.161]
  6  1121 ms  1024 ms   982 ms  xe-10-1-0.edge1.LosAngeles9.Level3.net [4.68.63.129]
  7    16 ms    17 ms    17 ms  ae-63-60.ebr3.LosAngeles1.Level3.net [4.69.144.52]
  8    25 ms    36 ms    53 ms  ae-2.ebr3.SanJose1.Level3.net [4.69.132.9]
  9  1045 ms  1137 ms  1126 ms  ae-83-83.csw3.SanJose1.Level3.net [4.69.134.234]
 10  1122 ms  1124 ms  1125 ms  ae-3-89.edge1.SanJose1.Level3.net [4.68.18.142]
 11    15 ms    19 ms    33 ms  GOOGLE-INC.edge1.SanJose1.Level3.net [4.79.43.146]
 12    18 ms    18 ms    17 ms  209.85.251.98
 13    17 ms    15 ms    15 ms  nuq04s01-in-f106.1e100.net [74.125.19.106]

Trace complete.

jco88
Nickel Contributor
Nickel Contributor
Posts: 25
Registered: ‎10-26-2009

Re: High latency and poor speed tests lately

Message 85 of 128
(7,985 Views)

from chino hills again... getting slower as the night goes on...

 

Target Name: www.hulu.com
         IP: 65.200.11.147
  Date/Time: 10/28/2009 9:58:04 PM

 1    0 ms  Wireless_Broadband_Router.home [192.168.1.1]
 2    3 ms  L100.LSANCA-VFTTP-142.verizon-gni.net [173.55.53.1]
 3  555 ms  G4-0-6-1242.LSANCA-LCR-12.verizon-gni.net [130.81.140.162]
 4  554 ms  so-4-3-0-0.LAX01-BB-RTR2.verizon-gni.net [130.81.29.246]

 5  553 ms  0.so-6-0-0.XT2.LAX9.ALTER.NET [152.63.10.157]
 6  556 ms  0.so-7-1-0.XL4.LAX15.ALTER.NET [152.63.1.242]
 7   16 ms  TenGigE0-7-1-0.GW4.LAX15.ALTER.NET [152.63.114.225]
 8  564 ms  a65.200.11.147.deploy.akamaitechnologies.com [65.200.11.147]

Ping statistics for www.hulu.com
Packets: Sent = 1, Received = 1, Lost = 0 (0.0%)
Round Trip Times: Minimum = 564ms, Maximum = 564ms, Average = 564ms

 

Target Name: www.google.com
         IP: 74.125.19.103
  Date/Time: 10/28/2009 10:03:27 PM

 1    0 ms  Wireless_Broadband_Router.home [192.168.1.1]
 2    3 ms  L100.LSANCA-VFTTP-142.verizon-gni.net [173.55.53.1]
 3  527 ms  G4-0-6-1242.LSANCA-LCR-12.verizon-gni.net [130.81.140.162]
 4  534 ms  so-4-3-0-0.LAX01-BB-RTR2.verizon-gni.net [130.81.29.246]

 5  544 ms  0.so-1-2-0.XL4.LAX15.ALTER.NET [152.63.10.125]
 6   16 ms  0.ge-7-1-0.BR2.LAX15.ALTER.NET [152.63.116.161]
 7  551 ms  xe-10-1-0.edge1.LosAngeles9.Level3.net [4.68.63.129]
 8   25 ms  ae-63-60.ebr3.LosAngeles1.Level3.net [4.69.144.52]
 9   28 ms  ae-2.ebr3.SanJose1.Level3.net [4.69.132.9]
10  551 ms  ae-63-63.csw1.SanJose1.Level3.net [4.69.134.226]
11   14 ms  ae-1-69.edge1.SanJose1.Level3.net [4.68.18.14]
12   12 ms  GOOGLE-INC.edge1.SanJose1.Level3.net [4.79.43.146]
13   18 ms  [209.85.251.98]
14  558 ms  nuq04s01-in-f103.1e100.net [74.125.19.103]

Ping statistics for www.google.com
Packets: Sent = 1, Received = 1, Lost = 0 (0.0%)
Round Trip Times: Minimum = 558ms, Maximum = 558ms, Average = 558ms

jco88
Nickel Contributor
Nickel Contributor
Posts: 25
Registered: ‎10-26-2009

Re: High latency and poor speed tests lately

Message 86 of 128
(7,982 Views)

used to be able to watch apple.com HD trailers with no problems.. these days, i have to let it download first or else, it's constantly pausing. it's like having DSL connection but paying FIOS rates.. this is not right at all...  it's been 2 weeks now.

 

Target Name: apple.com
         IP: 17.112.152.57
  Date/Time: 10/28/2009 10:19:44 PM

 1    0 ms  Wireless_Broadband_Router.home [192.168.1.1]
 2    2 ms  L100.LSANCA-VFTTP-142.verizon-gni.net [173.55.53.1]
 3  509 ms  G4-0-6-1242.LSANCA-LCR-12.verizon-gni.net [130.81.140.162]
 4  509 ms  so-4-3-0-0.LAX01-BB-RTR2.verizon-gni.net [130.81.29.246]
 5  509 ms  0.so-1-2-0.XL4.LAX15.ALTER.NET [152.63.10.125]
 6    4 ms  0.ge-7-1-0.BR2.LAX15.ALTER.NET [152.63.116.161]
 7    5 ms  [192.205.35.161]
 8   15 ms  cr1.la2ca.ip.att.net [12.123.30.6]
 9   14 ms  cr1.sffca.ip.att.net [12.122.3.121]
10  517 ms  cr1.sc1ca.ip.att.net [12.122.30.121]
11   13 ms  gar2.sc1ca.ip.att.net [12.123.155.9]
12   15 ms  [12.116.180.6]
13   17 ms  [17.112.254.24]
14   14 ms  [17.112.254.29]
15  522 ms  apple.com [17.112.152.57]

Ping statistics for apple.com
Packets: Sent = 1, Received = 1, Lost = 0 (0.0%)
Round Trip Times: Minimum = 522ms, Maximum = 522ms, Average = 522ms

 

Target Name: www.verizon.com
         IP: 65.200.11.147
  Date/Time: 10/28/2009 10:20:23 PM

 1    0 ms  Wireless_Broadband_Router.home [192.168.1.1]
 2   12 ms  L100.LSANCA-VFTTP-142.verizon-gni.net [173.55.53.1]
 3  514 ms  G4-0-6-1242.LSANCA-LCR-12.verizon-gni.net [130.81.140.162]
 4  513 ms  so-4-3-0-0.LAX01-BB-RTR2.verizon-gni.net [130.81.29.246]
 5  511 ms  0.so-6-0-0.XT2.LAX9.ALTER.NET [152.63.10.157]
 6  521 ms  0.so-7-1-0.XL4.LAX15.ALTER.NET [152.63.1.242]
 7    8 ms  TenGigE0-7-1-0.GW4.LAX15.ALTER.NET [152.63.114.225]
 8  525 ms  a65.200.11.147.deploy.akamaitechnologies.com [65.200.11.147]

Ping statistics for www.verizon.com
Packets: Sent = 1, Received = 1, Lost = 0 (0.0%)
Round Trip Times: Minimum = 525ms, Maximum = 525ms, Average = 525ms

Customer1125
Contributor
Contributor
Posts: 3
Registered: ‎10-28-2009

Re: High latency and poor speed tests lately

Message 87 of 128
(7,970 Views)

I'm getting poor results as well. Thought it was just me. Used pingtest.net. Tech support told us we just have an old computer. Never had this problem when I had cable from Time Warner.

dwoo
Copper Contributor
Copper Contributor
Posts: 18
Registered: ‎10-27-2009

Re: High latency and poor speed tests lately

Message 88 of 128
(7,963 Views)

12:00am, latest tracert to google.com

 

Tracing route to google.com [74.125.45.100]
over a maximum of 30 hops:

  1     4 ms     6 ms    15 ms  L300.LSANCA-VFTTP-142.verizon-gni.net [private]
  2   667 ms   614 ms   613 ms  G4-0-6-1242.LSANCA-LCR-12.verizon-gni.net [130.81.140.162]
  3   636 ms   614 ms   613 ms  so-4-3-0-0.LAX01-BB-RTR2.verizon-gni.net [130.81.29.246]
  4   636 ms   499 ms   523 ms  0.so-1-2-0.XL4.LAX15.ALTER.NET [152.63.10.125]
  5   546 ms   511 ms   614 ms  0.ge-6-1-0.BR2.LAX15.ALTER.NET [152.63.116.153]
  6     7 ms     6 ms     5 ms  192.205.35.161
  7    62 ms    61 ms    66 ms  cr2.la2ca.ip.att.net [12.123.30.134]
  8    63 ms    61 ms    61 ms  cr2.dlstx.ip.att.net [12.122.28.177]
  9   665 ms   716 ms   716 ms  cr1.attga.ip.att.net [12.122.28.173]
 10   666 ms   716 ms   717 ms  12.123.22.5
 11   842 ms   707 ms   714 ms  12.88.97.6
 12   635 ms   613 ms   614 ms  72.14.233.54
 13    63 ms    75 ms   189 ms  72.14.232.213
 14    68 ms   655 ms   716 ms  209.85.253.145
 15   684 ms   761 ms   674 ms  yx-in-f100.1e100.net [74.125.45.100]

Trace complete.

Richard312
Contributor
Contributor
Posts: 4
Registered: ‎10-25-2009

Re: High latency and poor speed tests lately

Message 89 of 128
(7,961 Views)

Nope not fixed

 

Taken exactly at midnight

 


Tracing route to www.l.google.com [74.125.19.99]
over a maximum of 30 hops:

  1     1 ms    <1 ms     1 ms  myrouter.home [192.168.1.1]
  2     5 ms     5 ms     4 ms  L100.LSANCA-VFTTP-142.verizon-gni.net [173.55.53
.1]
  3   505 ms   511 ms   507 ms  G4-0-6-1242.LSANCA-LCR-12.verizon-gni.net [130.81.140.162]
  4   515 ms   544 ms   521 ms  so-4-3-0-0.LAX01-BB-RTR2.verizon-gni.net [130.81.29.246]
  5   567 ms   594 ms   593 ms  0.so-1-2-0.XL4.LAX15.ALTER.NET [152.63.10.125]
  6     8 ms     9 ms     8 ms  0.ge-6-1-0.BR2.LAX15.ALTER.NET [152.63.116.153]

  7   576 ms   579 ms   569 ms  xe-10-1-0.edge1.LosAngeles9.Level3.net [4.68.63.129]
  8    10 ms    17 ms    17 ms  ae-93-90.ebr3.LosAngeles1.Level3.net [4.69.144.244]
  9    16 ms    17 ms    17 ms  ae-2.ebr3.SanJose1.Level3.net [4.69.132.9]
 10   631 ms   626 ms   573 ms  ae-83-83.csw3.SanJose1.Level3.net [4.69.134.234]

 11   643 ms   668 ms   640 ms  ae-3-89.edge1.SanJose1.Level3.net [4.68.18.142]

 12   675 ms   681 ms   703 ms  GOOGLE-INC.edge1.SanJose1.Level3.net [4.79.43.146]
 13   678 ms   631 ms   622 ms  209.85.251.98
 14   549 ms   517 ms   558 ms  nuq04s01-in-f99.1e100.net [74.125.19.99]

Trace complete.

VZ_Brett
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 110
Registered: ‎09-08-2009

Re: High latency and poor speed tests lately

Message 90 of 128
(7,919 Views)

Thanks everyone, I just let them know & waiting on a response! Brett

Brett
Verizon Telecom
Fiber Solution Center


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