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High latency and poor speed tests lately

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jco88
Nickel Contributor
Nickel Contributor
Posts: 25
Registered: ‎10-26-2009

Re: High latency and poor speed tests lately

Message 61 of 128
(7,839 Views)

by the way, if you haven't tried it... you can use pingplotter to do trace and you can visually see where the latency is... you can configure it to trace at a certain number of intervals to get a good sampling and can send to a tech guy for analysis.

get it from  http://www.pingplotter.com/

Torched
Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎10-24-2009

Re: Evening Traceroute

Message 62 of 128
(7,836 Views)

Chino HIlls, Ca area customers,

 

If you have not already opened a ticket with Verizon I would strongly recommend doing so. Its a utterly frustrating and difficult process that will not end up with them solving your problem. BUT, I'm hoping that with enough tickets from the same area with the same problem it might make someone at Verizon see that the issues is not a PC problem but a problem within the Verizon network.

 

I know I know....it's wishful thinking on my part but what else can we do...I mean really what else?

jco88
Nickel Contributor
Nickel Contributor
Posts: 25
Registered: ‎10-26-2009

Re: Evening Traceroute

Message 63 of 128
(7,827 Views)

trace route to  192.76.85.245 (verizon.com) seems to go thru the bad performing router but trace route to  63.110.246.35 (www.verizon.com) is much better.  why can't everything be routed using G4-0-6-1142.LSANCA-LCR-11.verizon-gni.net instead of the ... LCR-12.xxxx router junk.

 

$ tracert verizon.com

Tracing route to verizon.com [192.76.85.245]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]
  2     2 ms     3 ms     3 ms  L100.LSANCA-VFTTP-142.verizon-gni.net [173.55.53.1]
  3   537 ms   522 ms   523 ms  G4-0-6-1242.LSANCA-LCR-12.verizon-gni.net [130.81.140.162]

  4   534 ms   533 ms   532 ms  so-4-3-0-0.LAX01-BB-RTR2.verizon-gni.net [130.81.29.246]
  5   526 ms   520 ms   547 ms  0.so-6-0-0.XT2.LAX9.ALTER.NET [152.63.10.157]
  6   549 ms   525 ms   522 ms  0.ge-7-0-0.XT2.SAC1.ALTER.NET [152.63.49.90]
  7   487 ms   493 ms   482 ms  GigabitEthernet7-0-0.GW9.SAC1.ALTER.NET [152.63.55.77]
  8   492 ms   498 ms   469 ms  verizon-gw.customer.alter.net [157.130.203.246]
  9   487 ms   496 ms   517 ms  192.76.84.5
 10     *        *        *     Request timed out.
 11     *        *

 

$ tracert www.verizon.com

Tracing route to a1280.g.akamai.net [63.80.4.26]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]
  2     2 ms     3 ms     3 ms  L100.LSANCA-VFTTP-142.verizon-gni.net [173.55.53.1]
  3     5 ms     4 ms     5 ms  G4-0-6-1142.LSANCA-LCR-11.verizon-gni.net [130.81.140.122]

  4     5 ms     5 ms     5 ms  so-4-3-0-0.LAX01-BB-RTR1.verizon-gni.net [130.81.29.244]
  5     6 ms     6 ms     6 ms  0.so-6-3-0.XT1.LAX9.ALTER.NET [152.63.10.153]
  6    14 ms    13 ms    13 ms  0.ge-7-1-0.XL3.SJC7.ALTER.NET [152.63.48.254]
  7   534 ms   516 ms   496 ms  TenGigE0-6-2-0.GW3.SJC7.ALTER.NET [152.63.50.49]
  8    14 ms    11 ms    13 ms  63.80.4.26

Trace complete.

MisterJefferson
Nickel Contributor
Nickel Contributor
Posts: 26
Registered: ‎10-15-2009

Re: High latency and poor speed tests lately

Message 64 of 128
(7,819 Views)

It doesn't look like maintenance fixed my issue.  Seems worse tonight (10/27, 8:05pm):

 

Tracing route to verizon.net [206.46.232.39]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  myrouter.home [192.168.1.1]
  2     8 ms     7 ms     7 ms  xxxx.xxxxx-xxxxx-xxx.verizon-gni.net [173.55.xxx.xxx]
  3  1111 ms  1076 ms  1104 ms  G4-0-6-1242.LSANCA-LCR-12.verizon-gni.net [130.81.140.162]
  4  1054 ms  1047 ms   982 ms  so-4-3-0-0.LAX01-BB-RTR2.verizon-gni.net [130.81.29.246]
  5  1028 ms  1037 ms   981 ms  130.81.17.27
  6    67 ms    77 ms    77 ms  so-7-0-0-0.DFW01-BB-RTR1.verizon-gni.net [130.81.19.12]
  7   127 ms    97 ms    85 ms  so-1-0-0-0.DFW03-CORE-RTR1.verizon-gni.net [130.81.20.157]
  8    71 ms    69 ms    77 ms  po1.ctn-border1.vzlink.com [206.46.225.85]
  9  1030 ms  1007 ms   992 ms  po121.ctn-core1.vzlink.com [206.46.225.18]
 10    75 ms    75 ms    79 ms  206.46.228.130
 11    67 ms    63 ms    58 ms  206.46.232.39

Trace complete.

ken3685a
Contributor
Contributor
Posts: 3
Registered: ‎10-27-2009

Re: High latency and poor speed tests lately

Message 65 of 128
(7,813 Views)

I'm also from Chino Hills and I'm having the same problem for the past 10 days or so. I called the tech support this morning and they pretty much blame my system for the slow down. If they don't resolve this problem soon, I might have to shop around for a new ISP.

 


tracert www.verizon.net

Tracing route to e3002.b.akamaiedge.net [69.192.44.79]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]
  2     9 ms     4 ms     4 ms  L100.LSANCA-VFTTP-142.verizon-gni.net [173.55.53
.1]
  3   705 ms   734 ms   726 ms  G4-0-6-1242.LSANCA-LCR-12.verizon-gni.net [130.8
1.140.162]
  4   726 ms   768 ms   760 ms  so-4-3-0-0.LAX01-BB-RTR2.verizon-gni.net [130.81
.29.246]
  5   733 ms     *      812 ms  0.so-6-2-0.XT2.LAX7.ALTER.NET [152.63.112.49]
  6   795 ms   779 ms   824 ms  POS7-0.BR2.LAX7.ALTER.NET [152.63.112.149]
  7   781 ms   774 ms   777 ms  p64-6-1-3.r20.lsanca03.us.bb.gin.ntt.net [129.25
0.8.205]
  8   760 ms   805 ms   823 ms  po-1.r00.lsanca03.us.bb.gin.ntt.net [129.250.5.2
54]
  9   837 ms   842 ms   818 ms  a69-192-44-79.deploy.akamaitechnologies.com [69.
192.44.79]

Trace complete.

Hairstylinstacy
Nickel Contributor
Nickel Contributor
Posts: 31
Registered: ‎10-25-2009

Re: High latency and poor speed tests lately

Message 66 of 128
(7,794 Views)

Taken at 9:45pm

 

Tracing route to verizon.com [192.76.85.245]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  myrouter.home [192.168.1.1]
  2     5 ms     3 ms     4 ms  L100.LSANCA-VFTTP-142.verizon-gni.net [173.55.53
.1]
  3     6 ms     6 ms     8 ms  G4-0-6-1142.LSANCA-LCR-11.verizon-gni.net [130.8
1.140.122]
  4     7 ms     8 ms     6 ms  so-4-3-0-0.LAX01-BB-RTR1.verizon-gni.net [130.81
.29.244]
  5     8 ms     7 ms     7 ms  0.so-6-2-0.XT1.LAX7.ALTER.NET [152.63.112.45]
  6    19 ms    19 ms    19 ms  0.ge-7-0-0.XT1.SAC1.ALTER.NET [152.63.49.89]
  7  1224 ms  1233 ms  1155 ms  GigabitEthernet6-0-0.GW9.SAC1.ALTER.NET [152.63.
55.73]
  8  1113 ms  1105 ms  1102 ms  verizon-gw.customer.alter.net [157.130.203.246]

  9  1112 ms  1153 ms  1167 ms  192.76.84.5

 

 

Called Verizon support again to see if there was any more information to obtain and after a lengthy conversation I was told that the problem is on my end, and that Verizon's service is fine...

 

ken3685a
Contributor
Contributor
Posts: 3
Registered: ‎10-27-2009

Re: High latency and poor speed tests lately

Message 67 of 128
(7,784 Views)

As of 10:16pm, it's getting worse. This is getting ridiculous.... I will call the tech support tomorrow and if they still in denial stage, time to cancel the service.

tracert www.verizon.net

Tracing route to e3002.b.akamaiedge.net [69.192.44.79]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]
  2     3 ms     4 ms     4 ms  L100.LSANCA-VFTTP-142.verizon-gni.net [173.55.53
.1]
  3  1151 ms  1159 ms  1139 ms  G4-0-6-1242.LSANCA-LCR-12.verizon-gni.net [130.8
1.140.162]
  4  1174 ms  1134 ms  1139 ms  so-4-3-0-0.LAX01-BB-RTR2.verizon-gni.net [130.81
.29.246]
  5  1174 ms  1162 ms  1137 ms  0.so-6-2-0.XT2.LAX7.ALTER.NET [152.63.112.49]
  6  1151 ms  1164 ms  1162 ms  POS7-0.BR2.LAX7.ALTER.NET [152.63.112.149]
  7  1219 ms  1179 ms  1172 ms  p64-6-1-3.r20.lsanca03.us.bb.gin.ntt.net [129.25
0.8.205]
  8  1191 ms     *     1253 ms  po-1.r00.lsanca03.us.bb.gin.ntt.net [129.250.5.2
54]
  9  1219 ms  1254 ms  1242 ms  a69-192-44-79.deploy.akamaitechnologies.com [69.
192.44.79]

Trace complete.

MisterJefferson
Nickel Contributor
Nickel Contributor
Posts: 26
Registered: ‎10-15-2009

Re: High latency and poor speed tests lately

Message 68 of 128
(7,778 Views)

 


@Hairstylinstacy wrote:

 

 

Called Verizon support again to see if there was any more information to obtain and after a lengthy conversation I was told that the problem is on my end, and that Verizon's service is fine...

 


 

Yeah, everything's fine from your home to the central office. The problem is further up the river.  The techs on the phone don't seem to understand that.  Even the field tech that came out to the house kept trying to say it wasn't their problem and said he'd have his supervisor call me.  Never got a call.

 

dwoo
Copper Contributor
Copper Contributor
Posts: 18
Registered: ‎10-27-2009

Re: High latency and poor speed tests lately

Message 69 of 128
(7,771 Views)

I am from Chino Hills, these recent two weeks I am getting slow internet browsing. Here is my tracert to google.com @ 10/27 11:45PM

 

I guess the problem would be 130.8.1.140.162

 

Tracing route to google.com [74.125.53.100]
over a maximum of 30 hops:

  1     2 ms     1 ms     2 ms  L300.LSANCA-VFTTP-142.verizon-gni.net [71.254.182.1]
  2   814 ms   818 ms   732 ms  G4-0-6-1242.LSANCA-LCR-12.verizon-gni.net [130.81.140.162]
  3   841 ms   716 ms   675 ms  so-4-3-0-0.LAX01-BB-RTR2.verizon-gni.net [130.81.29.246]
  4   740 ms   714 ms   716 ms  0.so-1-2-0.XL4.LAX15.ALTER.NET [152.63.10.125]
  5     8 ms     5 ms     7 ms  0.ge-7-1-0.BR2.LAX15.ALTER.NET [152.63.116.161]
  6   749 ms   716 ms   716 ms  xe-10-1-0.edge1.LosAngeles9.Level3.net [4.68.63.129]
  7   841 ms   820 ms   817 ms  ae-82-80.ebr2.LosAngeles1.Level3.net [4.69.144.179]
  8   840 ms   820 ms   817 ms  ae-2.ebr2.SanJose1.Level3.net [4.69.132.13]
  9    36 ms    34 ms    33 ms  ae-7.ebr1.Seattle1.Level3.net [4.69.132.50]
 10   790 ms   822 ms   815 ms  ae-1-51.edge1.Seattle3.Level3.net [4.68.105.12]
 11   735 ms   716 ms   716 ms  GOOGLE-INC.edge1.Seattle3.Level3.net [4.59.232.34]
 12    37 ms    34 ms    37 ms  209.85.249.32
 13    39 ms    38 ms    38 ms  72.14.239.12
 14   776 ms   818 ms   819 ms  209.85.250.146
 15    44 ms    42 ms   857 ms  216.239.48.165
 16    51 ms  1034 ms    45 ms  72.14.232.10
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23  ^C

 

Also this is tracert verizon.com, all looks good if using LCR-11 instead of 12, but still something high ping,

 

Tracing route to verizon.com [192.76.85.245]
over a maximum of 30 hops:

  1     3 ms     1 ms     2 ms  L300.LSANCA-VFTTP-142.verizon-gni.net [71.254.182.1]
  2     6 ms     4 ms     4 ms  G4-0-6-1142.LSANCA-LCR-11.verizon-gni.net [130.81.140.122]
  3     6 ms     4 ms     4 ms  so-4-3-0-0.LAX01-BB-RTR1.verizon-gni.net [130.81.29.244]
  4    10 ms     5 ms     6 ms  0.so-6-3-0.XT1.LAX9.ALTER.NET [152.63.10.153]
  5    19 ms    17 ms    17 ms  0.so-5-0-0.XT1.SAC1.ALTER.NET [152.63.0.98]
  6   960 ms  1024 ms  1022 ms  GigabitEthernet6-0-0.GW9.SAC1.ALTER.NET [152.63.55.73]
  7   920 ms   921 ms   921 ms  verizon-gw.customer.alter.net [157.130.203.246]
  8    24 ms    17 ms    19 ms  192.76.84.5
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *     ^C

 

hope this help and wish Verizon fix this soon,

 

VZ_Brett
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 110
Registered: ‎09-08-2009

Re: High latency and poor speed tests lately

Message 70 of 128
(7,700 Views)

All, we do have a group ticket opened up on that router. I just updated the new trace routes & waiting a reply back, once i get one will update here. Thanks again

Brett
Verizon Telecom
Fiber Solution Center


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