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High latency to LA riot games servers

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vinaykmahajan
Contributor
Contributor
Posts: 2
Registered: ‎05-13-2013

High latency to LA riot games servers

Message 1 of 6
(1,876 Views)

Hi,

I have been facing some very annoying latency issues with my FiOS service when playing league of legends.  I usually have a 90ms-100ms ping in this game, which is bearable, but occasionally (once or twice a week) it will jump to as high as 160-180ms.  I have pinged their servers directly from the router when the problem exists and those numbers are consistent with what I see on my desktop and laptop, so its not an internal network issue.  I dont have any speed issues or ping spikes, and most local pings test fine during this time.  I ran a trace for both periods and noticed some heavy latency within what seems to be the verizon network, and was wondering if something can be done about this??  

 

during high latencies: 

tracert 216.52.241.254

Tracing route to riotgames-17.ext1.lax.pnap.net [216.52.241.254] over a maximum of 30 hops:

1 4 ms 3 ms 3 ms Wireless_Broadband_Router.home [192.168.1.1]

2 13 ms 8 ms 31 ms L100.CMDNNJ-VFTTP-54.verizon-gni.net [71.168.228.1]

3 15 ms 11 ms 14 ms G0-3-5-7.CMDNNJ-LCR-22.verizon-gni.net [130.81.188.204]

4 26 ms 26 ms 26 ms xe-4-1-8-0.NY5030-BB-RTR2.verizon-gni.net [130.81.209.84]

5 146 ms * 146 ms 0.xe-2-0-0.XL4.LAX15.ALTER.NET [152.63.2.86]

6 148 ms 146 ms 146 ms POS7-0-0.GW3.LAX15.ALTER.NET [152.63.112.109]

7 178 ms 174 ms 196 ms internapGIGE-gw.customer.alter.net [157.130.236.110]

8 178 ms 173 ms 173 ms riotgames-17.ext1.lax.pnap.net [216.52.241.254]

 

normal period: 

tracert 216.52.241.254

Tracing route to riotgames-17.ext1.lax.pnap.net [216.52.241.254]
over a maximum of 30 hops:

1 3 ms 5 ms 3 ms Wireless_Broadband_Router.home [192.168.1.1]
2 11 ms 9 ms 9 ms L100.CMDNNJ-VFTTP-54.verizon-gni.net [71.168.228.1]
3 16 ms 15 ms 14 ms G0-3-5-7.CMDNNJ-LCR-22.verizon-gni.net [130.81.188.204]
4 29 ms 28 ms 26 ms xe-4-1-8-0.NY5030-BB-RTR2.verizon-gni.net [130.81.209.84]
5 107 ms 106 ms 109 ms 0.xe-2-0-0.XL4.LAX15.ALTER.NET [152.63.2.86]
6 113 ms 111 ms 108 ms POS7-0-0.GW3.LAX15.ALTER.NET [152.63.112.109]
7 117 ms 120 ms 118 ms internapGIGE-gw.customer.alter.net [157.130.236.110]
8 120 ms 125 ms 120 ms riotgames-17.ext1.lax.pnap.net [216.52.241.254]

5 REPLIES 5
SunnyCA
Contributor
Contributor
Posts: 4
Registered: ‎04-19-2013

Re: High latency to LA riot games servers

Message 2 of 6
(1,812 Views)

 

Not sure where you are located but yes we have been experiencing the same issues here for the last couple of days as well here in the Southbay area of SoCal.  It was really bad with latency about two months ago and it was better for about 3 weeks until 2 days ago then the same problem started all over again.  Tech support, customer service nor the Premium Tech Support service will be of any help since we tried all of that with numerous calls and many hours on the phone with the same reply: "everything tested ok on our end" and "it isn't a problem with Verizon". Well, we don't have a problem with internet for anything other than online gaming especially with League of Legends.  We've narrowed it down to a particular server which is not owned by Verizon.  Our tracert shows that we have over 30 hops at times and one of the servers which is not owned by Verizon seems to be the problem.  Verizon tech support said that it is not their problem to deal with after so many hops...so the plea or the question to have them do something about it is falling on deaf ears.  Extremely frustrating!!!  Don't know what to tell you at this point other than we are looking at other options for ISP.

The last we heard from a tech support person was that he would elevate the request to have their networking people look into contacting the owner of the server that is causing the problem.  Haven't heard a peep back from anyone and it has been weeks.  Sad to say but nobody at Verizon is interested in checking into this problem that I have seen so many other customers complain about.  Guess it's beyond the normal "power off your router" kind of tech support and nobody gives a hoot!!!

SunnyCA
Contributor
Contributor
Posts: 4
Registered: ‎04-19-2013

Re: High latency to LA riot games servers

Message 3 of 6
(1,758 Views)

Are you still experiencing the same issues with high pings and latency with this game?

vinaykmahajan
Contributor
Contributor
Posts: 2
Registered: ‎05-13-2013

Re: High latency to LA riot games servers

Message 4 of 6
(1,733 Views)

It has been much better this week, I have ping ranging from 90-130 now, which is still quite poor compared to the constant ~80ms I used to get a year ago, though still quite manageable.  

Eudemon
Contributor
Contributor
Posts: 2
Registered: ‎07-30-2013

Re: High latency to LA riot games servers

Message 5 of 6
(1,368 Views)

just to let you know I am having the same issue

normally around 80ms ping, once every few game will jump up to 180ms ping, and stays like that, no spike

while my ping tests to other servers like google are fine

 

so my guess is the problem lies to riot, recently i was doing some search on this issue

and found that they might have some issue with rounting, and it appears that they are trying to work with verizon on it

 

anyways, please keep in touch with any your finding

Namronorman
Bronze Contributor II
Bronze Contributor II
Posts: 136
Registered: ‎07-25-2011

Re: High latency to LA riot games servers

Message 6 of 6
(1,351 Views)

If you see an issue at an Alter.net hop, it's a Verizon issue as Alter.net is Verizon. Don't let a tech tell you otherwise.

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