High ping time, Verizon Fios.

Copper Contributor
Copper Contributor
Posts: 14
Registered: ‎05-14-2012

High ping time, Verizon Fios.

Message 1 of 2

Hi again. Verizon community. I'm having another problem, this time with verizon Fios internet service.




I'm getting horrible latency past the second hop. 2.1kms in latency is unacceptable, frankly.


Before I contact Verizon Tech support and stress myself out attempting to convey this issue to them, is there anything that I can do on my end to remedy the problem?


Here's a tracert.


tracert www.verizon.net


Tracing route to e3002.b.akamaiedge.net []
over a maximum of 30 hops:



1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home []
2 462 ms 2144 ms 474 ms L100.WASHDC-VFTTP-82.verizon-gni.net [
3 * * 1835 ms G0-13-3-1.WASHDC-LCR-21.verizon-gni.net [130.81.
4 * 601 ms 1202 ms so-12-1-0-0.RES-BB-RTR1.verizon-gni.net [130.81.
5 2133 ms 49 ms 2789 ms 0.ae1.BR2.IAD8.ALTER.NET []
6 2543 ms 417 ms 1006 ms te2-3.ar6.DCA3.gblx.net []
7 348 ms 1064 ms 37 ms lag17.csr2.DCA3.gblx.net []
8 567 ms 32 ms 259 ms ip- []
9 67 ms 30 ms 23 ms a23-13-156-79.deploy.akamaitechnologies.com [23.



Trace complete.

Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: High ping time, Verizon Fios.

Message 2 of 2

The only thing I would try to do is reboot the ONT,  I am not sure it will make any difference, but that is not a LAN problem, that is definetely a Wide area network problem at the First Gateway router on the VZ network.   



if that doesn't help then reach out to VZ either through the live chat or by calling. 

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