Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

High ping time, Verizon Fios.

Copper Contributor
Copper Contributor
Posts: 14
Registered: ‎05-14-2012

High ping time, Verizon Fios.

Message 1 of 2

Hi again. Verizon community. I'm having another problem, this time with verizon Fios internet service.


I'm getting horrible latency past the second hop. 2.1kms in latency is unacceptable, frankly.


Before I contact Verizon Tech support and stress myself out attempting to convey this issue to them, is there anything that I can do on my end to remedy the problem?


Here's a tracert.




Tracing route to []
over a maximum of 30 hops:



1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home []
2 462 ms 2144 ms 474 ms [
3 * * 1835 ms [130.81.
4 * 601 ms 1202 ms [130.81.
5 2133 ms 49 ms 2789 ms 0.ae1.BR2.IAD8.ALTER.NET []
6 2543 ms 417 ms 1006 ms []
7 348 ms 1064 ms 37 ms []
8 567 ms 32 ms 259 ms []
9 67 ms 30 ms 23 ms [23.



Trace complete.

Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: High ping time, Verizon Fios.

Message 2 of 2

The only thing I would try to do is reboot the ONT,  I am not sure it will make any difference, but that is not a LAN problem, that is definetely a Wide area network problem at the First Gateway router on the VZ network.   



if that doesn't help then reach out to VZ either through the live chat or by calling. 

How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.