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Home Based Authentication

Home Based Authentication

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Contributor GotHelp
Contributor
Posts: 2
Registered: ‎08-03-2018
Message 1 of 8
(1,146 Views)

Do Verizon wireless routers have Home Based Authentication as a feature/service?

 

This is all I could find from Verzion on the topic. 

http://www.verizon.com/support/smallbusiness/tv/fiostv/guide/video+on+demand/questionsone/122597.htm

 

A TV app I am having problems with signing into a Verizon account with asked me to check with Verizon about if this is turned on and gave me this decription of it.

 

"Home Based Authentication is a service that some TV Providers have begun to provide to their guests where they assign your login credentials to the network you are connecting with (typically your home WiFi). However, this can cause issues with properly authentication your login sessions on our app."

 

I contacted Verizon internet support and was told they had never heard of Home Based Authentication. When I use this TV app at home on my wifi network and choose verizon as a TV provider, I am automatically being signed in without being promted for a username and password. I turn off wifi or leave my network I am suddenly prompted now prompted (as I want) for my username and password. This would seem to confirm Verizon is using Home Based Authentication. Can anyone provide assistance on this topic?

7 REPLIES 7
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,732
Registered: ‎11-04-2008
Message 2 of 8
(1,104 Views)

What is the app? Is it for a particular channel?


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Contributor GotHelp
Contributor
Posts: 2
Registered: ‎08-03-2018
Message 3 of 8
(1,045 Views)

This is for Disney's app DisneyNOW. The Disney cannel is one that the account I'm trying to use does have as a viewable channel. 

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,732
Registered: ‎11-04-2008
Message 4 of 8
(1,038 Views)

Not sure why.

I installed DIsney Now app and when I selected Verizon, I was signed right in.

I was using a Samsung Android Tablet.


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Contributor erinog
Contributor
Posts: 1
Registered: ‎10-12-2018
Message 5 of 8
(915 Views)

I just wanted to say I'm having the same issue currently and Verizon has not been able to help me, saying they don't know what Home Based Authentication.  If anyone has found a solution please let us know.

Contributor Burrtotheitknee
Contributor
Posts: 1
Registered: ‎11-05-2018
Message 6 of 8
(802 Views)

I am having this exact same issue on Disney now through my fire stick. It is automatic and doesn’t allow me to log in. 

Contributor Lorifour
Contributor
Posts: 1
Registered: ‎10-26-2019
Message 7 of 8
(257 Views)

I am having the same problem with Verizon Fios

Moderator Moderator
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Registered: ‎07-06-2016
Message 8 of 8
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In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to post a new message on the most relevant board. Thanks!

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