I have the G3100 router with Gigabit Service, which is supposed to include the McAfee Home Network Protection feature. However, I cannot get this feature to work at all. When I open the MyFios app, I cannot access parental controls, setup device profiles, etc. It shows a red/orange warning at the bottom of the app that says "HNP is not activated on your account". However, this is clearly not true, because some web pages I try to access my devices are being blocked by HNP.
I've seen similar posts on this forum, but none of the solutions work for my case. I've tried:
1) Factory reset of router.
2) Uninstalling and re-installing the MyFios App.
3) The disable/enable HNP under "Accounts & Settings" -> "Security Settings" does not appear in my app as others have suggested.
Is there any way to enable/disable HNP outside of the MyFios App?
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