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Horrible Customer Service Issue:

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rmitch6951
Contributor
Contributor
Posts: 3
Registered: ‎03-17-2015

Horrible Customer Service Issue:

Message 1 of 8
(907 Views)

Work order# {edited for privacy} Today, Verizon completely let me down, and ethically spit in my face. I tried to start service with Fios today. I was told that I would be able to stream certain TV channels via internet when i purchased an internet plan with Verizon Fios. I just needed a Fios log in and pw. They gave me the option to have TV and internet the same price, but I did not need TV or to rent boxes, since, I was told that the Fios user name and pw would give me assess. Well, the Verizon employee did not have a clue what they were selling. You indeed need to have a subscription to access TV through the internet in addition to internet. They told me since I did not accept the TV upon order, they could not give me the same offer, even though the Verizon employee sold me a package that in no way met my needs/ goals. This is the day of installation, and they would not correct the issue, without charging me more for the service. The service representative showed absolutely zero respect. I can't believe that Verizon would not fix the problem they made, and told me that I had to pay more or cancel. So, I guess Brighthouse will be getting my $$$. I would rather use dial up than be treated this way. Boooooooooooooooooooooooooooooooo on Verizon Boooooooooooooooooooooooooooooo

7 REPLIES 7
LawrenceC
Moderator Moderator
Moderator
Posts: 11,099
Registered: ‎03-18-2013

Re: Horrible Customer Service Issue:

Message 2 of 8
(897 Views)

Hi rmitch6951,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.

rmitch6951
Contributor
Contributor
Posts: 3
Registered: ‎03-17-2015

Re: Horrible Customer Service Issue:

Message 3 of 8
(860 Views)

Could an agent contact me at the phone number that is associate with the work order # please?

rmitch69511
Contributor
Contributor
Posts: 3
Registered: ‎03-17-2015

Re: Horrible Customer Service Issue:

Message 4 of 8
(851 Views)

For some reason I was unale to login with this user name and had to make another one.  What is going on with you guys.????

LawrenceC
Moderator Moderator
Moderator
Posts: 11,099
Registered: ‎03-18-2013

Re: Horrible Customer Service Issue:

Message 5 of 8
(836 Views)

Hi rmitch69511,

 

What error message did you get when you tried to login with your original username?

rmitch69511
Contributor
Contributor
Posts: 3
Registered: ‎03-17-2015

Re: Horrible Customer Service Issue:

Message 6 of 8
(833 Views)

i tried to use the account rmitch6951 that I set up initially, and it said that there was no account.  So I had to create rmitch69511.  is someone from customer service able to contact me by phone to try to reslove this issue for me, a 1st time customer

ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Horrible Customer Service Issue:

Message 7 of 8
(809 Views)

We have requested the agents to contact you by phone. Please try and sign in with that name again, and take a screenshot then send it to me in private message.

rmitch6951
Contributor
Contributor
Posts: 3
Registered: ‎03-17-2015

Re: Horrible Customer Service Issue:

Message 8 of 8
(784 Views)

I was able to login today.  I really hope to hear from Verizon today.  They came in installed everything, and it seems to be such a waste of everyone's time to not correct the issue that the Verizon sales person 100% caused. 

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