09-13-2015 08:29 AM
About a year ago, we moved to a location that was not supported by FIOS. Before deleting our FIOS account, I set up a Verizon Your Domain account so that we could continue receiving email sent to the old FIOS account.
The only service we now have with Verizon is the Your Domain account. I need to update the credit card expiration date associated with that account but cannot find any place online to do that. Likewise, I cannot find any email address associated with Verizon Billing that I can contact concerning this issue. When I call the Verizon phone number, the options do not seem to support getting in touch with someone concerning the Your Domain service. Does anyone have a clue as to how/where I would update billing information for my Verizon Your Domain account?
09-13-2015 08:36 AM
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.