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How can I cancel my pending order???

How can I cancel my pending order???

Contributor mgevely2008
Posts: 1
Registered: ‎08-22-2017
Message 1 of 4

I put in an order for fios at my new apartment today and decided to not proceed further.  When I put in the order the sales rep reassured me multiple times that i can cancel anytime before the installation, which is on 8/30. Then I went on the website trying to cancel it...The online help told me that I have to call the customer service in order to cancel my pending order....OK...So I called verizon 3x, was put on hold each time for 1~1.5 hours...and I was disconnected for no reason before I actually got to talk to any real person to help me. So what in the world do I have to do to get my order cancelled??? 

Gold Contributor VII
Gold Contributor VII
Posts: 4,151
Registered: ‎10-18-2016
Message 2 of 4

Have patience. Best advice I can give you.

1-800-VERIZON it's best to call at 8 am EDT until 5 pm EDT

select CANCEL SERVICE that should get you cancelled.

Posts: 7,219
Registered: ‎11-04-2008
Message 3 of 4

 can also try support via twitter @verizonsupport.

I have found them quite helpful and responsive.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Moderator Moderator
Posts: 1,314
Registered: ‎07-06-2016
Message 4 of 4

In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to post a new message on the most relevant board. Thanks!

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