Switch Account

How can I check if an internet line is run into my apartment

How can I check if an internet line is run into my apartment

Contributor ADMAN
Posts: 1
Registered: ‎07-22-2019
Message 1 of 2

Last Saturday a Verizon internet technician arrive for my appointment to install my internet, but said that there was no line installed. But no one came since then to run the line. I have no idea who to contact about running a line. My apartment is Verizon compatible, the property management said so. I have no idea who to contact regarding this problem. I need someone in the field, but it seems like I can only ever reach customer service and they have no clue. Pretty frustrating and I don't want to have the next technician come and not be able to do anything either. 

Moderator Moderator
Posts: 8,855
Registered: ‎03-18-2013
Message 2 of 2


Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.