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How can I disable the cloud management access to the G3100?

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IMTheNachoManVZ
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎10-15-2021

How can I disable the cloud management access to the G3100?

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From what I can see, I can access my G3100 configuration from the internet, and so can Verizon employees.

 

How can I disable it? 

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gs0b
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 2,003
Registered: ‎12-02-2012

Re: How can I disable the cloud management access to the G3100?

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The Router's GUI admin page can be made available on the WAN interface through the advanced menu.  If it's on, you should turn it off.  It's under "remote access."

 

As far as the ability for Verizon's system to access WiFi settings, push firmware updates, and allow support to reset the router; that can't be disabled.   It is done over a secure channel totally within the Verizon network.  Look up TR-069 if you want more info.

If you really don't want this access, you'll need to switch to a non-Verizon router.  Note that if you have Verizon set-top-boxes, this will likely cause problems with some or all of there features.

 

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gs0b
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 2,003
Registered: ‎12-02-2012

Re: How can I disable the cloud management access to the G3100?

Message 2 of 3
(451 Views)

The Router's GUI admin page can be made available on the WAN interface through the advanced menu.  If it's on, you should turn it off.  It's under "remote access."

 

As far as the ability for Verizon's system to access WiFi settings, push firmware updates, and allow support to reset the router; that can't be disabled.   It is done over a secure channel totally within the Verizon network.  Look up TR-069 if you want more info.

If you really don't want this access, you'll need to switch to a non-Verizon router.  Note that if you have Verizon set-top-boxes, this will likely cause problems with some or all of there features.

 

View solution in original post

Cang_Household
Gold Contributor VI Gold Contributor VI
Gold Contributor VI
Posts: 1,247
Registered: ‎09-06-2020

Re: How can I disable the cloud management access to the G3100?

Message 3 of 3
(438 Views)

Verizon has strict security protocols on TR-069 access. Employees are only allowed to access a customer’s router when they are actively assisting a customer.

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