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How can I downgrade Triple Play to just FIOS Internet?

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Contributor
Contributor
Posts: 2
Registered: ‎08-29-2011

How can I downgrade Triple Play to just FIOS Internet?

Message 1 of 5
(29,321 Views)

A couple of months ago, Triple Play seemed like a good deal. I only wanted Internet and TV, but Triple Play came out being the cheapest bundle with both of them. The deal was only available online. When I got it, then I found out that you have to rent a cable box to get TV service, which adds $10/month to the bill. It seemed horribly misleading - if it's actually required, I see no reason to make it a separate expense other than to conceal the true cost of the service - but overall still a good deal.

 

Now, I find I never watch TV. Ever. There's just no time for it. I like FIOS Internet, but I'm also paying for services that I don't use. And Verizon is making it very difficult to change this. There is no information about doing this at all on any of Verizon's pages. After calling customer support, I find out that the price I'm paying comes from a complicated array of discounts, which are only available to new customers, and would go away if I changed my bundle, meaning that I'd be paying much more if I got rid of the TV service. Not only that, I can't even return the cable box to reduce my monthly bill $10 - doing this would automatically disqualify me from the Triple Play discounts because I can't get TV service without it (even though I absolutely can, just with a very limited selection of channels - I've tried plugging the coax right into the TV and it works more or less).

 

So, what can I do? Xfinity's Performance bundle at $30/month is looking pretty attractive, and maybe after a 6 month trial period Verizon can consider me a "new customer" again. But if and only if there's a way I can just cut back on the services I don't use and make my bill go down instead of up, I'd just as soon not go to the trouble of changing ISPs.

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Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎08-24-2011

Re: How can I downgrade Triple Play to just FIOS Internet?

Message 2 of 5
(29,309 Views)

Good thing I signed up for just FIOS internet and phone because i too don't have the need for so many channels. Over the air stuff are just fine. However in your situation. You cannot downgrade or leave only a few months in because you probably signed up for at least a year contract. Leaving or maybe downgrading is going to cost you. I thought the cable box was free for the service? At least the first box anyway. You only have one box correct? If you ordered online there should have been a "ONE TIME FEE" and it should be free for life as long as you're still a customer or still on the bundle. Did you ordered the service online? Free activation, free equipments and some additional discounts are some of the perks for ordering online.

 

 

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Contributor
Contributor
Posts: 2
Registered: ‎08-29-2011

Re: How can I downgrade Triple Play to just FIOS Internet?

Message 3 of 5
(29,293 Views)

I'm pretty sure I didn't sign up for a contract. The bundle selector had "No Contract" checked, and the customer service reps never said anything about a contract either, even after I asked about cancelling the TV. My service summary page says nothing about a contract. How would I know for sure?

 

Yes, I only have one box. Yes, I ordered the service online. I get billed $10 for it every month. I also get billed $8 for "services and fees" every month. I did get free installation, though my fees were about $16 the first month.

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Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎08-24-2011

Re: How can I downgrade Triple Play to just FIOS Internet?

Message 4 of 5
(29,287 Views)

"Services and fees" are something you can't do about because those are county's charges. As for the $10 charge for the cable box, I don't know what to say but they should have been free. Have you asked why you're being billed for the box? The offer you signed up for is probably alot different than the ones that exists today. Did they charge you for the box the first month you have services.

 

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Admin Emeritus Admin Emeritus
Admin Emeritus
Posts: 399
Registered: ‎06-10-2010

Re: How can I downgrade Triple Play to just FIOS Internet?

Message 5 of 5
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This requires an agent that can review your account details. 

 

Please visit:  http://www22.verizon.com/content/ContactUs and choose “Live Chat.” If a chat agent is available to assist you, the chat link will become live after the page is fully loaded.

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