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How can I file a complaint against Verizon Fios?

Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎12-12-2016

How can I file a complaint against Verizon Fios?

Message 1 of 3

Verison Fios has been overcharging me for months. I called them every month to solve the problems. However, the problem is still unsolved this month. Where can I file a complaint against Verizon Fios? 

Platinum Contributor II
Platinum Contributor II
Posts: 5,250
Registered: ‎10-18-2016

Re: How can I file a complaint against Verizon Fios?

Message 2 of 3
(3,867 Views) file an online complaint.

look under NJ government listing for your state attorney generals office and see if your state has a public service commission or Public Utilities Commission and notify them.



Moderator Moderator
Posts: 10,631
Registered: ‎03-18-2013

Re: How can I file a complaint against Verizon Fios?

Message 3 of 3

Hi taewan88,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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