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I recently disconnected my services due to necessity. I had a route issue, on Verizon's network, between my home and a VOIP provider, sipreglax.incontact.com. Multiple technicians came out to my house, and supervisors on the phone could not give me to a network technician. When a truck roll happend, I got the tech to get me a network technician who was snide, rude, told me he would not support me without Verizon's equipment. So I hooked up the actiontec router and he said lines were fine and that he could not help.
I was sad I had to switch services, and by sad, I mean I felt like I was moving back to dial up going to cable. If I didn't make the switch I would have lost my job. I had been dealing with the issue for 5 days at which point I got a final warning, and my metrics at my job took a huge hit because of it.
I want to complain that because of Verizon, I almost lost my job and because no one was willing to help that I also had to drop your service.
I would love to come back, I mean LOVE it if this could get resolved. My Grandfather has fios and I check periodically to see if the issue was indeed resolved. But it has been a month and a half now and it still exists.
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C:\Users\Alvin>tracert sipreglax.incontact.com
Tracing route to sipreglax.incontact.com [216.20.243.5]
over a maximum of 30 hops:
1 6 ms 2 ms 2 ms Wireless_Broadband_Router.home [192.168.1.1]
2 11 ms 8 ms 10 ms 96.252.176.1
3 13 ms 12 ms 15 ms G0-9-1-7.TAMPFL-LCR-22.verizon-gni.net [130.81.1
40.66]
4 12 ms 14 ms 42 ms so-4-0-0-0.TPA01-BB-RTR2.verizon-gni.net [130.81
.199.28]
5 110 ms 45 ms 122 ms xe-3-1-0-0.DFW9-BB-RTR2.verizon-gni.net [130.81.
23.148]
6 * * * Request timed out.
7 * * * Request timed out.
8 71 ms 71 ms 70 ms 0.ae4.XL4.LAX1.ALTER.NET [140.222.227.129]
9 88 ms 68 ms 69 ms 0.xe-11-2-0.GW2.LAX1.ALTER.NET [152.63.4.197]
10 71 ms 72 ms 72 ms incontact-gw.customer.alter.net [157.130.230.6]
11 71 ms 70 ms 69 ms 216.20.243.5
That is the tracert, it fails everytime on hops 6 and 7
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{You have received information in your private message box -- > . It is a small gold envelope on the upper right of the screen. Please Read.}
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Am I going to get this escalated?
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@cmastro24 wrote:Am I going to get this escalated?
If you work with the agent who sent you a message, they can help get that escalated. They can't escalate anything until you give them information on what they need.
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I wasn't asked for any information
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@cmastro24 wrote:I wasn't asked for any information
Strange. Usually when the staff here send those PMs they will ask you for some information to get started. To be sure, you're checking here?
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Yes 🙂 I checked there but there were emails that two of my posts have been removed.
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Smith, if you could get a mod to look into this, it'd really be appreciated. Sick of no TV and getting charged 96 a month for just internet.
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to me it looks like your problems start in your home; Are you wireless? your MS inside your home should never be above 1ms, and you're immediately 600% worse in your home than you should be. If you're wired, then you need to change your ethernet cable, or try a different lan port, if you're wireless then you need to run the wifi connection correction wizard using the in home agent.
You mention that it fails at hop 6 and 7 and it's not actually failing there. If it were failing there, then your packets wouldn't pass those hops and so it would never make it to hop 8 9 or 10. Those routers ICMP replies were simply turned off administratively.
1 6 ms 2 ms 2 ms Wireless_Broadband_Router.home [192.168.1.1]