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How do I file a complaint in regards to regular service.

How do I file a complaint in regards to regular service.

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Contributor creed72
Contributor
Posts: 1
Registered: ‎05-22-2014
Message 1 of 3
(471 Views)

I moved to a new house on April 25th, I started opening tickets with Verizon on April 10th to have my service transferred. I was told a Service Availablity needed to be done. I never heard back from anyone. I called again on the 14th, I opened yet another ticket and I was told some mumbo jumbo about there was a hold up in engineering. Since the 14th I have called every 2 days because I never receive a call back from the reps whenever they say they will call me back. Keep in mind it is May now. To catch them in a lie, I called back last week and opened a request for new services. I was given an installation date of June 7th, which I wasn't necessarily happy with because I am still paying for the service at my old house, and I am without a phone, internet and cable at my new house; which is directly affecting my quality of life and the safety of my belongings as I cannot have an alarm installed in my new house until Verizon finally comes through. My wife called on the 20th of May to have the service disconnected at our old house, as we have no need to keep the alarm system going at this point because we need to transfer it to our new house. When she called she was given some song and dance about all this money we would have to pay if we ended the service there so we basically were pressured into transferring that account to our new residence, so the order for the new install i created to be installed on June 7th was cancelled. The date we were given for the transfer install was June 19th, and we were told nothing was available sooner even though I had a installation date of June 7th for a new install. To date, all I have been told about what is really going on is that there is an engineering issue nothing more nothing less. I am very disgusted to the point that I am really thinking about paying the termination fee and going with a competitor just because the was that this has been handled is blatently disrespecful for a paying customer, not to mention the fact that this install will generate business in the form of the other 11 new houses around my who will also need service. I have gone without phone service, internet service and cable service in my new residence from April 25th until now, and from the looks of things I will not have service until the end of June. This is crazy. If something happens to my children I cannot even call 911 from a landline. My house has no alarm because again I need verizon to get off their butts and install the phone lines. The irony of this, I paid the extra money when my house was built to have everything pre-wired, so i literally have cat 5 running to every room in my house and the fiber connection is literally just sitting on the ground on the side of my house.

 

Where do I file a complaint, I did not see it on the support page.

2 REPLIES 2
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Moderator Moderator
Moderator
Posts: 2,740
Registered: ‎09-10-2008
Message 2 of 3
(447 Views)

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.

 

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

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Employee Employee
Employee
Posts: 3,188
Registered: ‎04-10-2013
Message 3 of 3
(343 Views)

creed72,

We hadn't heard from you on your Private Support case. We hope you were able to find resolution to your issue.

 

If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.

 

Thanks,

-Amanda_M 

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