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How do I get the attention of someone arbitrarily Fios to FIX my 2 day old service problem?
MMHF27
Newbie
‎11-01-2019 04:08 PM

I have made countless phone calls, waited on hold for nearly 2 hours, been hung up on, and brushed off repeatedly. My internet and on demand services have not worked for over 2 days, the ticket has been open for 2 days and was promised resolution over 24 hours ago. Will someone actually look into this? WORST CUSTOMER SERVICE EVER. 

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An Accepted Solution is available for this post.
Re: How do I get the attention of someone arbitrarily Fios to FIX my 2 day old service problem?
kh-gary
Moderator Emeritus
‎11-01-2019 05:35 PM
Hi MMHF27,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.
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