Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.

How do I register a complaint?

Posts: 1
Registered: ‎05-22-2018

How do I register a complaint?

Message 1 of 2

Something happened to my FIOS line to the house and it was replaced with a temporary line laying on the ground. That was over 2 months ago. They sent out a crew to bury a new line and all they did was scrtch their heads and leave, the conection for my line is across a concrete ditch. They returned a week later and spent all day burying a new line. While working on the new line they mashed down my 3 foot wire fence so they could step over it rather than using the gate. When the teck came out ro hook up the new line, it was bad. It had been damaged when it was installed. The temporary line is still in use and there is no open ticket on my account. I have tried calling FIOS support several times and keep getting dropped while I am on hold.

My contract renews in a couple months and Comcast is looking better all the time. If my cable is not buried by renewal it won't be needed.

Moderator Moderator
Posts: 11,013
Registered: ‎03-18-2013

Re: How do I register a complaint?

Message 2 of 2

Hi rick23113,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title