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How long before my speed gets upgraded??

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wonderbeat
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Registered: ‎11-10-2015

How long before my speed gets upgraded??

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It has been close to 24 hours and still no bumps in my speed.  went from 75/75 to 150/150.  Have cat5e and gigabit nic.  Im positive it isnt my equipment or hardware.  Confirmed 1000 connection with lights on back of router and ont.  What am I missing?

 

TIA

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wonderbeat
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Registered: ‎11-10-2015

Re: How long before my speed gets upgraded??

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Turns out that my MI424WR Rev I went bad...  Was able to verify I was getting 150 when I connected my laptop directly to the ont and renewing the lease.

 

Verizon said they would send out a new router.

 

Thanks everyone.

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CRobGauth
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Registered: ‎11-04-2008

Re: How long before my speed gets upgraded??

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I beleive that anything over 75 needs to be ethernet from ONT.

Is that what you have?

How are you measuring speed?

Have you gotten an order confirmation?

If you check order status, what does it say?


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wonderbeat
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Re: How long before my speed gets upgraded??

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Yes, I have ethernet from ONT to router.  I am measuring speed using speakeasy.net speedtest and verizons speedtest.  Not getting over 95.

 

Order status shows as completed Nov. 9.  NOt sure what else it could be besides something on Verizon's end.  Maybe a switch needs to be flipped?

CRobGauth
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Re: How long before my speed gets upgraded??

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Contact support and ask them to verify.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
wonderbeat
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Registered: ‎11-10-2015

Re: How long before my speed gets upgraded??

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They verified that my 150/150 has been provisioned but still dont want to send a tech...   Chat gave up and said he would call me back in an hour after he checked with the network team....

 

Lets see if I get a callback.

viafax999
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Registered: ‎11-10-2009

Re: How long before my speed gets upgraded??

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Sounds like you may have an incorrect ONT model.  If your ONT is a BPON model it's most likely that the ethernet port is a 100mb.  However as you have a 15/150 service they should have given you, or upgraded you to, a GPON model which has a 1gb ethernet port.

Smith6612
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Registered: ‎12-15-2010

Re: How long before my speed gets upgraded??

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95Mbps/95Mbps is suggestive of a Fast Ethernet Link. Check everything between your PC to the ONT to ensure they are running at 1Gbps. Also make sure that if you are using a third party router, rather than the Verizon router, that QoS is turned off (older routers cannot QoS at high rates).

 

If you are using the Verizon router, make sure you have a G1100 or an MI424WR Rev. I. These are the only two with Gigabit support.

 

You could also try rebooting your ONT. Otherwise this sounds like a provisioning problem. Verizon would not have activated a 100Mbps package for you if you were on BPON.

wonderbeat
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Registered: ‎11-10-2015

Re: How long before my speed gets upgraded??

Message 8 of 9
(4,848 Views)

Turns out that my MI424WR Rev I went bad...  Was able to verify I was getting 150 when I connected my laptop directly to the ont and renewing the lease.

 

Verizon said they would send out a new router.

 

Thanks everyone.

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Smith6612
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Registered: ‎12-15-2010

Re: How long before my speed gets upgraded??

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Glad to hear this is resolved. 

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