This shell game of 'what is the best price' for existing/new customers is really getting old. Maybe at some point Verizon could figure out a price that returns a reasonable profit while providing ALL their customers with the same 'best' price for the same level of service. I can't think of any other bussiness that asks me if I am a new customer for quoting me a price for service. If they would, it would cancel the churn and probably save them millions. Yes I know they ALL do it. Maybe they ALL should stop.
It's April 2019 now and nothing has changed. I'm in the same situation and will probably jump ship to Xfinity/Comcast. IF that goes OK, I won't be back to FIOS. I would much prefer to simple switch plans , but it's impossible from what I can see and trying to have a coherent conversation with customer service is nearly impossible.