How long do I wait?

[seppe]

Our neighborhood has been wired for FIOS for 16 months now. I have been trying to get Verizon to give me an answer as to when it will be available but I keep getting the run around. I ended up filing a complaint with Consumer Affairs just to get an answer. Is this going to be what I have to look forward to if I go with FIOS. A friend of ours lives 0.2 of a mile up the street and he has FIOS available to him. Go figure.

[Provider7]

I can't give you a specific answer to the timeframe...not giving your location doesn't help either.  Sometimes budgets get cut in areas for various reasons.  Usually if video wasn't approved in one area and it was for another then the dollars seeem to flow where they can get more bang for the immediate investment.  Now don't be offended when I say this.   This project is a tremendous financial strain to get everything up and running.

Is this something you can look forward to if you go to fios?  Of course not.  Once it's in place the service is amazing.

I'm curious though...how did you make out with the Consumer affairs?

regards,

Walt

[seppe]

First off, I'm in Fairfax County, Va. A very lucrative County in Northern Va. I understand the enormity of the project. What I don't understand is wiring a neighborhood up to get it then letting it set for 16 months. Go figure. FIOS is all around me in this area, but we can't get it. I suspect it has to do with the fact that my community is pretty much all cable subscribers. Our Community consists of only 34 houses in the County. As far as the Consumer Affairs thing goes, that was just a response to a non response from Verizon. I keep getting told it's available then told it's not. I actually had an install date of Dec 17 and when no one showed, that's when I called Consumer Affairs. The case is still under investigation so I have no idea what will come of it. I am really looking forward to getting FIOS and I think Verizon has excellent service. I am a DSL subscriber and have been for about 6 years now. I have now grief with the DSL service as it has been extremely reliable. It's kind of like Ford putting out a car on the market then saying you can't buy any for 16 months. Stupid analogy but that's what I feel Verizon has done, wired my neighborhood then left us to wait 16 months and counting. 

[CharlesH]

It was like that for me too. There's more to the service than just fiber by the way.  They have to provision your main offices and etc to be ready for all those customers.  The minute service is available, you will usually hear about it.

[srmva]

I am in the same boat. I keep getting the run around.....And a little fed up..

My next door neighbor has it , my neighbor behind me has it   its been in our neighborhood for 16 mo.  It's burried in my freekin lawn on two sides of my house.  evidently Verizon doesn't want my money.... more problem than it's worth

I'm looking at other options

[dslr595148]

Did you see this blog posting?

What is the hold up (part 1)?

http://www.2pointhome.com/articles/view/42367

What is the hold up (part 2)?

http://www.2pointhome.com/articles/view/42372