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How long does it take for Verizon Internet Security Suite Powered by McAfee to download?

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ChingonaMaria
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Contributor
Posts: 2
Registered: ‎12-29-2010

How long does it take for Verizon Internet Security Suite Powered by McAfee to download?

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It's taking a long time for the software to download! I'm wondering how long did it take to download for your computer. The Verizon Servicepoint is still on the same thing saying, "Please wait while the page is loaded." But I've waited a long time now and it hasn't changed. Should I keep on waiting or contact Verizon?

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Hubrisnxs
Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: How long does it take for Verizon Internet Security Suite Powered by McAfee to download?

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(4,176 Views)

It shouldn't take that long. I posted here with a mcafee per install clean up tool. So try that before calling verizon.


http://forums.verizon.com/t5/FiOS-Internet/Internet-Security-Suite-wont-download/td-p/263687

 

I personally and imo others have had problems trying to do it from firefox or chrome, so for the sake of argument try installing it while using either the in home agent (recommended and easy) or by logging into your account at www.myverizon.com and going to the broadband essentials and extra's section (under your bill a banner ad, and under the banner ad account tools. in that section is a link for manage broadband essentials and extra's)

 

this might be very helpful for you and is in the verizon mcafee knowledge base.

 

http://verizon.mcafee.com/faqdocument.aspx?id=TS100850&lang=en_US&prior_tid=2&AnswerID=16777217&turl...

 

 

the part that looks most helpful is the end

 

  1. Download and run the PreInstall Tool:
    Click the following link and save the file to your desktop: http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.exe.
    1. Double-click the McPreInstall.exe.
    2. Click Start button inside the Preinstall Tool.
    3. Read the warning message and click OK to agree to the changes.
    4. After the Preinstall Tool completes, click OK.
    5. Click Close and restart your computer.


then after you restart your PC - THEN try to install the Verizon Internet security.   apparently this preinstall tool cleans up common problems before you try your installation and is supposed to work real well.

 

remember you can either download the mcafee security using the in home agent (recommended and easy)

or by logging into your account at www.myverizon.com and going to the broadband essentials and extra's section (under your bill a banner ad, and under the banner ad account tools. in that section is a link for manage broadband essentials and extra's)

ChingonaMaria
Contributor
Contributor
Posts: 2
Registered: ‎12-29-2010

Re: How long does it take for Verizon Internet Security Suite Powered by McAfee to download?

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(4,157 Views)

It's still not working but thanks though for trying to help.

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