Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

How long does it take to get my $250 deposit back?

Reply
mathesonjb
Contributor
Contributor
Posts: 1
Registered: ‎05-26-2010

How long does it take to get my $250 deposit back?

Message 1 of 5
(10,260 Views)

Im not on a contract, it's just month to month, and i'm on my 3rd month of service.

4 REPLIES 4
phan
Nickel Contributor
Nickel Contributor
Posts: 32
Registered: ‎05-01-2010

Re: How long does it take to get my $250 deposit back?

Message 2 of 5
(10,219 Views)

The deposit was for a postpaid account right? It takes a year with uninterrupted service to get the deposit back. It is typically applied to your bill (so you end up not paying for service for one month, if monthly service is less than 250)

mattheww
Silver Contributor V
Silver Contributor V
Posts: 668
Registered: ‎10-26-2008

Re: How long does it take to get my $250 deposit back?

Message 3 of 5
(10,150 Views)

The answer is a little more complicated. If your service includes Telephone Service, the requirements for deposit refund/return and conditions for it are usually spelled out in considerable detail by Public Utilities Commission (or whatever the state regulatory agency is). If the services provided are just Internet and/or Television, the PUC lacks jurisdiction, and the rules are pretty much whatever Verizon says they are.

 

It is important however to distinguish between Prepayment and Deposits. Some companies will call it a prepayment  to establish service so as to avoid the PUC rules regarding deposits. If it is a prepayment, there is nothing that prevents you from using the prepayment as payments for bills as long as you have a credit balance.

 

In general, if your payment record is acceptable (as defined by the PUC), a year is the upper limit on how long a deposit can be held. In some states, if the deposit is for a regulated service, the utility is required to pay interest on the deposit.

Frustrated99
Contributor
Contributor
Posts: 1
Registered: ‎05-24-2012

Re: How long does it take to get my $250 deposit back?

Message 4 of 5
(5,215 Views)

 March 2012 I've moved out of State and Verizon Fios isn't in my area so I had to cancel my service and return my equipment, I have spoken to 5 agents and I have gotten 5 different answer and transferred to several different departments  regarding my deposit , I go online a review my bill it states 0 balance and a credit on my account  all I want is the  credit amount be placed on  the same credit card they used to take my deposit !!!!!! beyond frustrated. I didn't know it would be this difficult to get it returned.

NISHI
Contributor
Contributor
Posts: 1
Registered: ‎05-29-2012

Re: How long does it take to get my $250 deposit back?

Message 5 of 5
(5,158 Views)

I will be moving out of the country soon and cancelled my FIOS Account.Promptly returned the equipment.Got it acknowledged and got all the bills cleared.

I have been calling Customer Service for the past 2 months and have been receiving the same answer,"You will get it in the next billing cycle".

Why is the refund taking so long to be credited?

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.