05-26-2010 03:10 PM
The deposit was for a postpaid account right? It takes a year with uninterrupted service to get the deposit back. It is typically applied to your bill (so you end up not paying for service for one month, if monthly service is less than 250)
05-27-2010 07:40 AM
The answer is a little more complicated. If your service includes Telephone Service, the requirements for deposit refund/return and conditions for it are usually spelled out in considerable detail by Public Utilities Commission (or whatever the state regulatory agency is). If the services provided are just Internet and/or Television, the PUC lacks jurisdiction, and the rules are pretty much whatever Verizon says they are.
It is important however to distinguish between Prepayment and Deposits. Some companies will call it a prepayment to establish service so as to avoid the PUC rules regarding deposits. If it is a prepayment, there is nothing that prevents you from using the prepayment as payments for bills as long as you have a credit balance.
In general, if your payment record is acceptable (as defined by the PUC), a year is the upper limit on how long a deposit can be held. In some states, if the deposit is for a regulated service, the utility is required to pay interest on the deposit.
05-24-2012 06:36 AM
March 2012 I've moved out of State and Verizon Fios isn't in my area so I had to cancel my service and return my equipment, I have spoken to 5 agents and I have gotten 5 different answer and transferred to several different departments regarding my deposit , I go online a review my bill it states 0 balance and a credit on my account all I want is the credit amount be placed on the same credit card they used to take my deposit !!!!!! beyond frustrated. I didn't know it would be this difficult to get it returned.
05-29-2012 12:21 PM
I will be moving out of the country soon and cancelled my FIOS Account.Promptly returned the equipment.Got it acknowledged and got all the bills cleared.
I have been calling Customer Service for the past 2 months and have been receiving the same answer,"You will get it in the next billing cycle".
Why is the refund taking so long to be credited?