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How long for Autopay to initiate- been waiting since Aug 2014

How long for Autopay to initiate- been waiting since Aug 2014

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Contributor LokiRN
Contributor
Posts: 2
Registered: ‎03-27-2015
Message 1 of 4
(875 Views)

 

I signed up for autopay online and received an email thanking me for updating CC info Aug 9, 2014.

 

In January still PENDING. I updated CC info today and still PENDING.

 

Chat was no help. They said it could be 60 days from enrolling-- it has been 7 months. No confirmation or denial emails.

 

I signed up for paperless billing and receive no emails re bill available for viewing.

 

Anyone else with similar issues? Were they resolved?

 

Thanks,  Mike

3 REPLIES 3
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009
Message 2 of 4
(873 Views)

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012
Message 3 of 4
(825 Views)

Obviously something went wrong for you.  I would quess that normally one full billing cycle at  most before it kicks in.

 

Hopefully Elizabeth S. will get someone to help you.

Contributor LokiRN
Contributor
Posts: 2
Registered: ‎03-27-2015
Message 4 of 4
(791 Views)

No one contacted me but I am now listed as "Enrolled"

 

Thank you for any assistance,

 

 

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