How to File a Complaint about Customer Service

[jlynn986]

I have had multiple issues with customer service reprentatives via phone and chat today; I made a call to the retention center to cancel my account and was disconnected! Who can I talk to about my future with Verizon who will not provide me with poor service?

[ElizabethS]

Our suggestion would be to call again so that you get a different agent, and talk to them about any account changes.

[met197]

How many times does anyone want to spend time waiting for another rep? It's never the same answer to problem.

[TampaNetworks]

File a complaint to the BBB.    In reality - Verizon could care less about customer service.  The agents rarely seem to put info in your customer record, so if they do something stupid, like transfer a customer requesting a supervisor to a phone sex line (yes, it happened to us) - there is no record or consequence.

[Namronorman]

There is zero accountability.