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How to File a Complaint about Customer Service

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jlynn986
Contributor
Contributor
Posts: 1
Registered: ‎02-22-2013

How to File a Complaint about Customer Service

Message 1 of 5
(818 Views)

I have had multiple issues with customer service reprentatives via phone and chat today; I made a call to the retention center to cancel my account and was disconnected! Who can I talk to about my future with Verizon who will not provide me with poor service?

4 REPLIES 4
ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: How to File a Complaint about Customer Service

Message 2 of 5
(815 Views)

Our suggestion would be to call again so that you get a different agent, and talk to them about any account changes.

met197
Contributor
Contributor
Posts: 2
Registered: ‎12-12-2012

Re: How to File a Complaint about Customer Service

Message 3 of 5
(792 Views)

How many times does anyone want to spend time waiting for another rep? It's never the same answer to problem.

TampaNetworks
Contributor
Contributor
Posts: 4
Registered: ‎02-23-2013

Re: How to File a Complaint about Customer Service

Message 4 of 5
(745 Views)

File a complaint to the BBB.    In reality - Verizon could care less about customer service.  The agents rarely seem to put info in your customer record, so if they do something stupid, like transfer a customer requesting a supervisor to a phone sex line (yes, it happened to us) - there is no record or consequence.

Namronorman
Bronze Contributor II
Bronze Contributor II
Posts: 136
Registered: ‎07-25-2011

Re: How to File a Complaint about Customer Service

Message 5 of 5
(712 Views)

There is zero accountability.

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