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How to File a Complaint with Verizon Fios

How to File a Complaint with Verizon Fios

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Contributor Fabbenante01
Contributor
Posts: 1
Registered: ‎08-08-2017
Message 1 of 12
(3,825 Views)

Hello,

 

Can someone advise how to file a complaint so that it actually gets looked at? I have had a truly awful experience thus far with Fios and the customer service and I want it to be known.

 

Thank you

{edited for privacy}

11 REPLIES 11
Moderator Moderator
Moderator
Posts: 8,863
Registered: ‎03-18-2013
Message 2 of 12
(3,798 Views)

Hi Fabbenante01,

 

Could you please briefly describe the issues you are having with your service and support?

Contributor supersupt
Contributor
Posts: 1
Registered: ‎09-21-2017
Message 3 of 12
(3,487 Views)

id like to know too. Worst experience i've ever gone thru, just to get tv on my plan..... 3 days, no callbacks, four operator/service people. Still....no tv.... called their engineering dept? still no reply as to when this problem would be taken care of.  Sloppy service....low rating. Disgusted.

Moderator Moderator
Moderator
Posts: 8,863
Registered: ‎03-18-2013
Message 4 of 12
(3,483 Views)

Hi supersupt,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Contributor Amandahelms
Contributor
Posts: 1
Registered: ‎11-06-2017
Message 5 of 12
(3,188 Views)

I would also like to know. I am having the same issues. No idea when we will get cable and internet due to “engineering problems” no one can explain to me. Apparently this happens frequently in my new neighborhood. No one can tell me anything or give me any idea when we will be getting installation. 

Moderator Moderator
Moderator
Posts: 8,863
Registered: ‎03-18-2013
Message 6 of 12
(3,185 Views)

Hi Amandahelms,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Contributor IH8Verizon
Contributor
Posts: 1
Registered: ‎11-07-2017
Message 7 of 12
(3,157 Views)

I love it when my service gets suspended with no phone call or email notice, then I get to pay $50 (which is never listed Anywhere) when I reconnect. Way to go with your monopoly, Verizon. 

Gold Contributor VII
Gold Contributor VII
Posts: 4,669
Registered: ‎10-18-2016
Message 8 of 12
(3,129 Views)

http://www.verizon.com/about/sites/default/files/Internet-ToS-09122017-ENGLISH.pdf

 

Try page 7 paragraph 7 & 8 which explains those charges to your account.

 

 

Contributor sdnyc
Contributor
Posts: 1
Registered: ‎01-31-2018
Message 9 of 12
(2,833 Views)

Hello,

 

How do I file a complaint. My issue is regarding a credit I was promised multiple times and the ridiculous process they've put me through. Then they denied the credit even though I was promised it 3 times!

 

Thank you.

Gold Contributor VII
Gold Contributor VII
Posts: 4,669
Registered: ‎10-18-2016
Message 10 of 12
(2,823 Views)

@sdnyc wrote:

Hello,

 

How do I file a complaint. My issue is regarding a credit I was promised multiple times and the ridiculous process they've put me through. Then they denied the credit even though I was promised it 3 times!

 

Thank you.


Are you in NY as your online name has in it?

http://www.dps.ny.gov 

they have a toll free number and web based complaint form. They are very good at handling Verizon. But you must prove your case, and be able to get a call when Verizon executive escalations calls you. If Verizon still plays with you the Public Service Commission will take on your issue. In NY Verizon has a performance bond. Every complaint causes moola to be accessed against them. But have proof when speaking to this agency. 

 

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