I am having a similar experience with customer service and have been going back and forth with them for 3 months now with no resolution and multiple calls and wasted time... Even have a rediculous chat transcript that I would love to share with someone higher up.... One rep decided she was going to drop the call after i showed her proof of what she was saying was incorrect and the second one transferring me to someone in tech support when I had a billing issue. Then I was told a tech would contact me via phone they called and the call disconnected without a call back... Leaving me at square one dialing an 800 number having to waste more time explaining the situation for what seems like the 100th time!!!! I should start looking for higher ups email addresses since nobody in customer service can do anything and is constantly escalating my issues with no resolution or communication back from anyone... I am so frustrated.
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