11-28-2009 05:00 PM
you have to have your Verizon online username and password.
Go to verizon.net
log in with your username and password
on the next page in the red links area look for my account click it
on the next page in the right hand column look for "manage my broadband essentials and extras"
then you will see your verizon internet security, and you should have a red button that says access now. click it and it should take you to a download page pre-load, and then ultimately a download page that gives you detailed instructions.
happy hunting and godspeed!