×

Switch Account

How to reach customer service when a technician doesn't even show up?

How to reach customer service when a technician doesn't even show up?

Reply
Contributor NoTechnician
Contributor
Posts: 3
Registered: ‎08-02-2018
Message 1 of 2
(588 Views)

We were super excited for Fios service.  To the point it was worth sitting on multiple long wait times on the phone just to get our installation date in - today.

 

It was confirmed in My Fios App that today was installation.  But the technician didn't even show up.  No notice, no txt, no email, no call.  Nothing.

 

I am currently on hold for over an hour (1:06:52), but of course when I use another phone to try and talk about potentially getting new Fios service - a rep picks up almost instantly!

 

This is some of the worst customer service I've ever experienced.  To the community, is there any other methods to contact them?  I took off a day of work for this.

 

To verizon, I am happy to modify/delete this post with a positive update if you can come through with good customer service after all of this.

1 REPLY 1
Highlighted
Moderator Moderator
Moderator
Posts: 2,082
Registered: ‎03-10-2011

Hi NoTechnician, 

 

Your issue has been escalated to a Verizon agent.  Please check your Private Message Inbox for a message from Verizon_Support.  You can find your Inbox by clicking on your username at the top right corner of this page.  Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.