02-25-2019 08:24 PM
I recently upgraded my service to Gigabit. I was told by the sales person that I would need to purchase a new router. When the tech came out he said, that I was ripped off and that I didn't need a new router since I already own a Gateway router.
He told me to call sales and explain, which I did, and they said I would not be charged. I just reviewed my current bill and I am being charged for a router that I never recieved.
I looked back at my old bills. I was not charged a rental for the router with my old service.
Seems fraudulent to me. Charge for a new router that I never recieved...
02-26-2019 02:15 AM
Question? When you say owned, do you mean you originally paid for the Verizon router?
if so you are then being fraudulently being billed, call your states Public Utilities Commission or Public Service Commission via a google search. File a complaint and do it quickly.
best of luck
02-26-2019 08:13 AM
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