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I am charged for full month when cancelled my services due to move

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sushil
Contributor
Contributor
Posts: 2
Registered: ‎03-06-2018

I am charged for full month when cancelled my services due to move

Message 1 of 10
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Hello,

 

I moved and FIOS wasn't setup at the new address and when I cancelled on 02/08, while my billing cycle was 02/06,  Verizon charged me for full month and when i talked to customer service, i was told there is no prorated charges but they would charge for full month.  

 

Is that expected by such a big company to charge their customers like this?

9 REPLIES 9
sushil
Contributor
Contributor
Posts: 2
Registered: ‎03-06-2018

Re: I am charged for full month when cancelled my services due to move

Message 2 of 10
(4,305 Views)

Just for usage for 2 days, i am being charged for full month.  Is that legitimate?

jonjones
Platinum Contributor I
Platinum Contributor I
Posts: 5,248
Registered: ‎10-18-2016

Re: I am charged for full month when cancelled my services due to move

Message 3 of 10
(4,302 Views)

@sushilwrote:

Just for usage for 2 days, i am being charged for full month.  Is that legitimate?


Yes that is the way Verizon operates.

however what you paid for you can use up to the next bill closing date.

tns2
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: I am charged for full month when cancelled my services due to move

Message 4 of 10
(4,230 Views)

They certainly prorated some of the services on my bill when I moved.  Did take them a time before they sent me my refund.

jonjones
Platinum Contributor I
Platinum Contributor I
Posts: 5,248
Registered: ‎10-18-2016

Re: I am charged for full month when cancelled my services due to move

Message 5 of 10
(4,224 Views)

@tns2wrote:

They certainly prorated some of the services on my bill when I moved.  Did take them a time before they sent me my refund.


Many years ago and I mean many years I had DSL and of course when I moved to a new place the telephone company never refunded me. I am not positive but I don’t think it was like today. Today you are paying in advance and not actual service.

 

today with the pay one month in advance I always cancel prior to my next start date.

so my final bill was zero. But that was many years ago.

 

tns2
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: I am charged for full month when cancelled my services due to move

Message 6 of 10
(4,217 Views)

@jonjoneswrote:

@tns2wrote:

They certainly prorated some of the services on my bill when I moved.  Did take them a time before they sent me my refund.


.... Today you are paying in advance and not actual service.

 

...

Yes, those items that were paid in advance were those prorated and ended up as credits.  I don't remember what but somethings were not paid in advance and those things were new charges.  Ended up with a Credit and was paid about three months later.  I did have to call and make sure they had my new address, as they we originally were preparing to send it to my old address.

SEO
Contributor
Contributor
Posts: 2
Registered: ‎09-01-2018

Re: I am charged for full month when cancelled my services due to move

Message 7 of 10
(3,713 Views)

ME TOO. 

jonjones
Platinum Contributor I
Platinum Contributor I
Posts: 5,248
Registered: ‎10-18-2016

Re: I am charged for full month when cancelled my services due to move

Message 8 of 10
(3,702 Views)

See article 10 of the Residential Terms of Service.

service is through the end of the billing month. It mentions no prorata of monies back.

customers should use the service up to the end date. Just make sure you have a confirmed termination date prior to the next months cycle.

 

https://www.verizon.com/about/terms-conditions/residential-terms-service

 

Dimitry
Contributor
Contributor
Posts: 1
Registered: ‎09-03-2019

Re: I am charged for full month when cancelled my services due to move

Message 9 of 10
(2,155 Views)

I was just informed of the same. Verizon charges you for the service you didn't use. Deplorable way to treat your customers. I'm going to be writing a complaint to BBB and to consumer protection agency as a matter of principle. 

jonjones
Platinum Contributor I
Platinum Contributor I
Posts: 5,248
Registered: ‎10-18-2016

Re: I am charged for full month when cancelled my services due to move

Message 10 of 10
(2,146 Views)

@Dimitry wrote:

I was just informed of the same. Verizon charges you for the service you didn't use. Deplorable way to treat your customers. I'm going to be writing a complaint to BBB and to consumer protection agency as a matter of principle. 


I understand your anger. But they will also point out the written policy.

its a business devision. I always leave between the paid month. Say August 1 through 31st. closing date. Then you owe them nothing and you are owed nothing.

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