Accessibility Resource Center Skip to main content
Get it fast with In-Store & Curbside Pickup or same day delivery.

I am on day 5 of TV/internet/phone outage from Verizon working on cable

Reply
Kamsfo1
Contributor
Contributor
Posts: 1
Registered: ‎05-13-2019

I am on day 5 of TV/internet/phone outage from Verizon working on cable

Message 1 of 2
(627 Views)

This has been extremely frustrating. All I get are apologies from Verizon. We need someone to take some action. Through the weekend I did not see any Verizon trucks in the area where they say the problem is yet they keep updating thier "committment" to getting things resolved by a certain time.  Sometimes by just 15-30 minutes. I have been given at least a dozen of those over the last 5 days. (Verizon- stop using that word. Committment implies it will be done one way or another.) Now they say it will be fixed by 8:30 tonight. Why do I doubt it? This is affecting my work from home situation among other things.  Talk to your customers and be honest about what is going on. Silence makes it worse. I need to get these services restored BEFORE 8:30 p.m.  Why does it take 5 days and where are the workers that are supposed to have been working on this?

1 REPLY 1
jonjones
Platinum Contributor II
Platinum Contributor II
Posts: 5,290
Registered: ‎10-18-2016

Re: I am on day 5 of TV/internet/phone outage from Verizon working on cable

Message 2 of 2
(618 Views)

Contact your states Public Utilities Commission or Public Service Commission via google search and explain that you are not getting service that you are paying for.

also request a refund for each day the service is out.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title