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I am on day 5 of TV/internet/phone outage from Verizon working on cable

I am on day 5 of TV/internet/phone outage from Verizon working on cable

Contributor Kamsfo1
Posts: 1
Registered: ‎05-13-2019

This has been extremely frustrating. All I get are apologies from Verizon. We need someone to take some action. Through the weekend I did not see any Verizon trucks in the area where they say the problem is yet they keep updating thier "committment" to getting things resolved by a certain time.  Sometimes by just 15-30 minutes. I have been given at least a dozen of those over the last 5 days. (Verizon- stop using that word. Committment implies it will be done one way or another.) Now they say it will be fixed by 8:30 tonight. Why do I doubt it? This is affecting my work from home situation among other things.  Talk to your customers and be honest about what is going on. Silence makes it worse. I need to get these services restored BEFORE 8:30 p.m.  Why does it take 5 days and where are the workers that are supposed to have been working on this?

Gold Contributor VII
Gold Contributor VII
Posts: 4,767
Registered: ‎10-18-2016
Message 2 of 2

Contact your states Public Utilities Commission or Public Service Commission via google search and explain that you are not getting service that you are paying for.

also request a refund for each day the service is out.

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